Dog Sitting in Garoga

Our dog had a wonderful time boarding here! We met 3 staff members and they were all very professional and nice. The facility was super clean and well organized. They made our dog (and us!) feel comfortable right away. Everything as exactly as they promised. Our dog got a bath before we picked him up and came home smelling sweet and clean. Thank you Saratoga Pet Resort! We will definitely board our buy with you again. 🙏🏼😃

Thank you so much for the amazing care you provide for Bentley. I can tell how happy and well-cared-for he-is every time we pick him up. It gives me great peace of mind knowing Bentley is in such a loving, professional, and fun environment. Your attention to detail, warm staff, and dedication to the dogs really stand out. I’m so grateful to have found a daycare that treats Bentley like family!

My dog has been coming here daily for two years. I couldn't be happier with the care and love shown to him by the staff! They understand the needs and "quirks" of his breed. I am confident each day I drop him off he is in good hands. (If he weren't, he would absolutely refuse to get out of the car). Please know my review is from first hand, daily experience. I am thankful for the staff's dedication and hard work, it is appreciated!

I would not recommend this place at all! I picked up my dog and the smell of urine on her was so bad. I called and was told that she probably drank too much water and didn't make it outside in time. My dog never had accidents at a kennel before. The owner wanted to give me every reason she could think of as to why it happened. I also heard other horror stories about this place. They don't take care of your dog. Bottom line is my dog was in trauma after being there and they failed at taking care of her. I have heard from several people on how bad this place is. If you love your pet don't bring them here!!!!!!!

I was sending my dog Lulu there for just short of a year one day per week for daycare. We then boarded her over July 4th weekend. I came back and they handed me back almost all her food. Of 7 meals I packed, only 3 bags of dry food were used and none of her chicken that I also packed. Again, I sent Lulu there once per week for daycare, so they should have already known how she gets fed, but I also wrote everything out and explained it to them and they still screwed it up! No one even called me to ask for repeat instructions AND i called to check on her and they didn't say anything about the food issue. When we picked her up and i got angry, the excuses that were given were that it was a busy weekend for them, they lost her food but they fed her theirs, no one put her feeding instructions in the system. I was angry. When we got home, Lulu, who is not the best eater to begin with, devoured her food like she hadn't eaten so I don't know what to believe. I think the people who work there are really nice and mean well, but my dog is my kid and I've now lost trust. I can't send her there knowing they did not care for her as I expected them to and they couldn't be bothered to even call me, admit they screwed up and ask for the instructions again. I am super disappointed. We have identified a new place for her daycare and boarding and I feel much more confident in the care Lulu receives there. After only one day at her new place, I can see a difference in how she comes home. It makes me question whether she even got much play time in daycare at the pet resort bc she never came home very tired and she was never, in a year, in ANY of the pictures the pet resort posted of the dogs playing in daycare. I wish them well but I need better care for my dog than they gave her.

I left my 12 year old Great Dane/lab here for 1 week. I was told 1 day prior to picking him up that everything was okay but he didn’t want to take his medication that night. I told the manager who called me that it was okay because I was picking him up the next day. I was then called the morning of pickup and was told everything is okay again and they were just making sure I was coming today. While I was driving to pick up my dog, I was called and was told that my dog hasn’t been moving much all week, that his was going to the bathroom in his kennel and laying in it, not eating or taking his medication and that they were going to bring my dog to the emergency vet. They had mentioned multiple times that they were very concerned all week about Jax. When I got there to get him, they had to use a towel to physically lift his back legs up and limp him out to me. My dog had residue of urine and feces on him and his bed that he was left with was covered and had to be thrown out. The employees blamed it on the owner Lori and told me that it was very difficult to work there because this happens a lot where Lori sugar coats things when it's not ok. I was made aware that Lori the owner doesn’t want to tell the owners what's really going on at her facility. My dog has now been severely ill for the past two days since pickup and I am infuriated that I was not informed that my elderly dog needed immediate attention and was not getting it!

My dog LOVES going to daycare here. My favorite part is how happy she is when I drop her off to the point that I’m chopped liver. My second favorite part is the customer service we (my dog and I) receive. My dog is treated like a family pet and when they talk to me they go out of their way to ensure I’m taken care of as well.

I do not recommend Saratoga Pet Resort. If it was under different ownership, than yes! I would. The staff? Amazing. You won't find better care with them. The managers are wonderful. This is from the perspective of a former employee. The owner however, does not care for the safety of your fury baby. The owner will do whatever they can to make a buck. If it means putting YOUR dog in a semi dangerous situation like keeping them locked in a small office with live cords or trapped inside a bathroom with chemicals, they will do it. The owner barley even works here as it is. Always claiming to be busy in their condo or flying back and forth to their Florida home. Must be nice. They pay their employees like garbage and mostly hires 14-18 year olds to be able to keep paying them like garbage. They will let these young kids who are undertrained handle aggressive dogs because they will NOT say no to anybody if it means they are paying to stay. Both managers are salary but thats only because so the owner can work them past 40 hours but only pay them for 40! Some dogs pay for daycare but they don't even let them go outside to play because they are too much to handle since it's constantly overcrowded, unsafe and overbooked. Some of you are paying 30$ a day to have your dog be locked up ALL DAY with no playtime outside. Working here for months (march thru june) when it was suppose to be monthly split tips, I have not once ever received a tip and any tip a customer gave to me, I put in the jar to be split, never saw any of it. If you're reading this and you think to yourself, "My dog goes here and I love it and so do they!" Yes! Because you're never dealing with the owner. They come in when they choose to and leave when they want to and only help when they HAVE to... I'm not a irate ex employee. I was not fired. I QUIT. I'm an ex employee who will NOT be silenced. I will speak up for my friends. I will speak up for the dogs. I WILL SPEAK UP. You will not scare me and the fake tactic you tried, made me laugh. Just for the record. I will ALWAYS put my kids before my job. The owner should understand that more than anybody of why it's important! Though instead on a day where I couldn't find childcare because my child contracted COVID, the owner accidentally texted the work group chat complaining about me using vulgar language and saying they were going to cut my hours. Sure I got an apology but not before being lectured in front of the entire staff VIA text.. not once has anybody came to me prior to this. Actually prior to this, the manager came to me and THANKED me for being apart of the pet resort family and how valuable I was because I knew my stuff (helps when I've been working with animals as a hobby and professionally for more than 15 years) My attendance wasn't great, according to the owner , 8 call outs since March all because of lack of childcare or because my child was sick, but it wasn't bad considering that some people no called no showed, didn't come in because of hangovers or just left mid shift, all still with their jobs and no lectures. Please take the time and listen to former ex employees who've worked 1 on 1 with the owner, don't just take my word for it. Anybody who used to work for them and I'm sure everybody who still currently does, can vouch for me, for us. Anyways. Do I recommend Saratoga Pet Resort? No but only because I do not wish to give the owner ANYMORE money than what they have. If you can afford to take multiple trips across America, have luxury homes & cars, you can pay your employees more than 15.50 an hour. HAVE A DAY YOU DESERVE.

so I have been touring pet facilities because I plan on opening one in South florida and I can honestly say that Saratoga pet resort was the best that I have toured not only was the only one that didn’t smell but the staff was warm welcoming and amazing!! Thank you Saratoga appt resort for an amazing tour!!!

Amazing care for both of our dogs. When I walk in the door after a month of not being there, they remember both our dogs. Excellent staff!