Dog Sitters in Polaris

Wonderful place to leave your pet in the Truckee area! Everyone at the Truckee-Tahoe Pet Lodge is so caring, loving and friendly towards the doggies! My dog always comes home happy and exhausted from playing and having a wonderful time! They also have social media and post pictures and videos of the great pet play time!!

Well staffed, clean and flexible hours. First time for my puppers being boarded. Very positive experience, would definitely board her here again.

It was the first time we boarded our little chihuahua Wendy at Truckee-Tahoe Pet Lodge and it won't be our last! The staff was wonderful and Wendy was well taken care of. Wendy can be a handful but she got the attention she needed and when we picked her up she was relaxed and happy! We have boarded her at several places in the past and the experience was not nearly as good. Definitely two paws up from Wendy!!

We had to leave town last minute for a funeral and this boarding facility welcomed us with open arms. Their customer service is very friendly and accommodating. Our dog boarded there for about a week. Seemed all well and good til we picked up our pup. 3 concerning things happened during pick-up, 1. Our dog appears to have lost weight during the stay (looks like she lost maybe 5lbs, she is a ~55lb dog) 2. We called to check in on her half way through the stay and were given some reassuring comments about how she was doing. We asked to buy one of the bully sticks from the lobby and give it to her, adding it to our tab - however when we checked out there was no record of this. 3. We left her with a toy, bed, and blanket for her stay - They returned the toy and found the bed after a second look. They could not find the blanket. They called us back after we left and told us she destroyed the blanket during her stay. It seems odd to me that this was not in the notes at the time that we checked out. What additionally is strange is that destroying a blanket is very out of character for our dog - she is only interested in toys that have a squeaker. The blanket was a $100 Pendleton all wool blanket which adds a bit to the suspicion as it would be difficult to destroy and they have no pictures of the destroyed blanket. Might use them again for day care but with regards to boarding we’ll be going back to Rover.

They do a wonderful job of taking care of your pet. We feel confident knowing that our dog will be treated with love and care.

Wonderful Team at this place! Professional and very friendly It was an extraordinary day care for Figaro.our Jack Russel❤️🐶 Definitely another day care or boarding here if we are in this area. Do not hesitate to put your love one here 🙏❤️

I’ve read many good reviews and personally visited the lodge and decided this is a good place to board Koda.. I was gone for a month and wanted to find the best place to board him, on Facebook constantly looking for his pics and emailing staff asking how he is doing. They all said good things and staffs were wonderful when I met them. However, I picked up Koda today, he looked like he lost a huge chunk of weight (6-9 lbs) within a month, I can see his ribs walking and he feels so boney. I was heart broken and when we got home, he was glued to me and would not let me out of his sights. I was charged about $2.4 k for a month and for a good package with 3 playtimes. I really don’t understand why he is so skinny and malnourished…. When I asked the staff why he got so skinny, she just told me that because he has a lot of playtime… I don’t think so.. that makes me uncomfortable. Koda is my baby, it hurts me so much to see him so malnourished, and he would always eat anything and non stop. This is not our first boarding. He has never came home like this. I hope this place would give me a better answer and improve the system. UPDATED 03/28/2023 Cassidy (from the pet lodge) has reached out a day after I posted the review and was willing to pay for Koda’s vet fee and check if he is unwell. Koda’s exam came back perfect other than being underweight (lost 8 lbs in total after the stay) After a lengthy discussion with Cassidy, she was concerned and changed the pet lodge policy for every pet that stays longer than 7 days needs to get a weight check to prevent the same thing from happening again, and afterward I requested some compensation for Koda’s stay and we agreed on refunding $400 out of $2.4K. I’m glad to have talked to Cassidy and she was proactive to make changes to better observation on these long term pet’s nutrition level. I’ve changed my review from one star to four star!

This place was great when I went with my last dog, but now I can’t even get pricing. It’s not on the website, the phone went to voicemail, and my e-mail was responded with my account is not up to date for this dog (the other one died) so I can’t get pricing until I fill out some form and back and forth. Too hard, simple question.

This place is pretty pricey, but I feel so comfortable leaving my pet here. It's worth the money to know she is being cared for. She has stayed here twice and was remembered from the first visit. Staff is very friendly and the facility is clean. Much happier having her close to home rather than having to take her to Reno. Easy pick up and drop off.

Amazing place for your babies🐾 I left my dog there for 4 nights 5 days. He was really happy when I picked him up. The staff was really friendly and genuine. …

We showed up late at night - appointment only - please call ahead

My dog is so excited when we pull into Kurt's driveway. I love it when Kurt sends me pictures of my dog having fun. Which he does with every visit.

Kevin and truckee dog have been amazing with out pup. She loves spending the day adventuring and swimming and we always get lots of pix and videos! She can hardly wait until the next play date. They are extremely professional and reliable, life-savers really, and we wouldn’t leave our girl with anyone else. We are so lucky to have a surrogate family for her that loves her as much as we do. ❤️

Kevin and Shannon at Truckee Dog are simply the BEST!!!! We have golden retrievers that are so very much in love with Kevin especially. He walks them many times a week and when they see his truck coming they start wiggling and talking and can’t wait to go with him!!! It’s very heart warming!!! I highy recommend Truckee Dog for all things “dog” they do a magnificent job grooming as well!!!

We met Kevin on one of our first hikes near our house last October. We have 2 Goldens and he was with 2 other Goldens. The pups hit it off. Soon thereafter we contacted him to take our pups on a group walk. They absolutely loved it! Kevin is a natural with caring for dogs. He is kind, professional and very reliable. Also, it’s great to see the videos he posts of their outings on YouTube. All the pups look very happy. We know that our pups are in good hands with Kevin. We highly recommend him!

Kevin and Shannon LOVE dogs and it really shows in the quality and care they put into their pet sitting, dog walking and grooming services. They took amazing care of our elderly dog. Kevin spent real quality play time with her, took her on walks suited to her age and temperment and sent us photos of her playing every day while we were on vacation. We knew our baby girl was in the best hands with the Balfours and Truckee Dog.

Kevin and Truckee Dog are terrific for morning pack outings, grooming, and boarding. Our dog loves him and comes home tired and happy. Kevin is super reliable, responsive, kind and great with the dog's unique needs. Highly Recommend.

Kevin does an amazing job with our dog! Half the time she doesn’t want to come home!

This man has anger issues. I wouldn't trust him with my wigglebutt.

I had a great experience with Dena and Liz. I booked my appointment one month early before my trip, Dena called me and explained their process and logistics over the phone and sent me a confirmation after our chat. 1 day before my trip, Dena emailed me to confirm our appointment and called again the next day to make sure I understand how my dog will get picked up. Liz was our dog Walker for the day, she met with us on time to pick up my dog and took care of her for a day. She sent me texts, pictures and a video for status update throughout the day. At the end of the day, my dog returned to us on time as a happy and tired pup. I would definitely use this service again next time when we are in Truckee.

I have been a client of Dena / Got Dogs? for over six years. She and her team have been punctual, trustworthy, and friendly. In addition, Dena has been a great resource for me when it comes to discussing my dogs' behavior and needs. I highly recommend her services.

Just a warning to those folks who might use this service. Her 2yr old male pit-mix slipped his collar and attacked my 10 yr old female coonhound in a public place after we introduced them on leash. This dog apparently has attacked other dogs. Fair warning because she said she sometimes brings this dog to customer's houses (others that have used her service also said that Dena said she was going to bring the pit-mix on walks with their dogs). The pit-mix is at least a 60lb+ dog and luckily we were able to separate them within 30 seconds of the attack. My dog was really shaken up and has a large hematoma on her throat that still hasn't gone down even several days after the incident with medication. My dog is 55lbs, but if she was a small dog she would have sustained more serious injuries or could have died. Not sure if Dena got rid of that dog (Shiva), so make sure if you want to use this service to tell her that you do not want her dog at your house or around your dogs.

Really rude phone call. I wanted some information and a possible dog sitter and I was treated very rudely. edit: lol, over and beyond to meet our needs? A simple we don't have space to dog sit today would suffice. I don't need attitude about it being last minute. I understood it was a last minute request, I was simply calling to see if they had any space. It also wasn't all day, it was for a couple hours, I thought this was a professional dog sitting business, not some person sitting dogs in her backyard.

All I want is just an apology, but the woman over the phone is so rude and kept insulting me and refused to apologize. It’s a scam company. They asked me to pre-pay 2 days before the dog sitting service, and they disappeared on the day they are supposed to provide the service. The service I reserved should start at 10am today, I called them 4 times during 9am to 11am , no one picked up the phone, no response for my text. They just disappeared. They ruined my vacation and we have to cancel the following schedule of the day. They responded me finally at 11:30am, refused to apologize, and said the sitter don’t have my phone number so it’s all my fault, how is possible you guys don’t have my phone number despite the fact that I am was texting them and calling them a lot. And when you go over the registration process online, there is no steps to put in the phone number at all, so how dare you kept blaming me and said it’s all my fault?? The woman over the phone is extremely rude, she spend her whole afternoon blaming me and finding excuses for herself,” even after I begged her to stop texting me anymore, but she just refused to stop annoying me(please check our conversation) , this is the worst experience I have ever had in my whole life.

Dina's communication is excellent and she is 100% reliable. She has been taking care of my animals for last three years. Highly recommend.

I love got dogs 🐶. They always have last minute room for my dog when we go up to Tahoe. Weekends too! It takes away the stress when we go skiing or to a beach all day. My dog is always pleasantly tired when we return. …

Dena is wonderful. My dog absolutely loves her. She is reliable, kind and excellent with dogs.

We were in town for our daughter’s wedding and had a last minute emergency need for pet sitting services for 4 dogs. Dena jumped on it and found people to help us out. We were very grateful.

Dancer is in love with Dena and Liz, can't wait for them to come every week day. Such a great, fun service!

Customer service

Luna and I LOVE the Pet Playhouse!! We’d had an AWFUL experience at another local daycare/boarding facility and then that owner followed up with even worse customer care. But Pet Playhouse is EVERYTHING we were looking for!! Reasonable rates, caring staff who are the same from visit to visit-which gives us both comfort, friendly, warm and consistent communication. This is the place to go if your pet, like mine, is your bestie and deserves the best when you can’t be together!!

My pup literally jumps for joy when she figures out that she's on her way to daycare at Pet Play House. The staff are kind and professional. They often greet my pup by name when we drop in and sometimes send a report card home at the end of the day. I love finding out which friends my dog played with and what enrichment activities she enjoyed. I only wish I got a report card every time! Our experience with boarding has been positive, too. I'm really grateful that I found this place for my dog to socialize and play.

He’s been here a few times for day visits and always has fun - even to the point that we’ve dropped him off soley for him to play because he gets excited when we head in. Last night was his first overnight (he has a big anxiety issue whenever he’s not in direct sight of a human for some reason). This anxiety has been an issue as we couldn’t find someone local we trusted to overnight him without trying to lock him in a kennel - which he doesn’t do. We picked him up this morning with his tail wagging and excited to be playing - tells us he had fun and was excited to play again in the morning. 100% recommend this place to care for your pup(s).

We love sending our boy to doggy daycare and boarding here. They treat him like one of their own and we love the activity sheets that we get everyday. They always have fun events planned for the dogs and Beau always comes home happy and tired!

Our fur babies, Gracie and Gibson love going to the Pet Playhouse for play time and boarding. They get plenty of love and attention and enjoy playing with their fur friends. (They are generally "worn out" when they come home). Always a sign that they had a good time!

If u are boarding your dogs or even leaving them for day care please be aware of this spot. We left both of our dogs here for boarding from 6/12/2024-6/15/2024 on pick up day my dog had noticeable scratch on her nose that wasn’t there when we dropped her off!! They simply said “ we don’t know how she got it?” And then both of my dogs came back with a strong coughing/gagging..have taken them to the vet is diagnosed with kennel cough!! Mind you both dogs are up to date on their vaccines!!! Called pet play house and the only thing they could tell me is “oh well we didn’t see anything weird.” Like what’s that supposed to mean?? OBVIOUSLY there was a dog(s) there that were sick OR they did not disinfect the room properly!!!! Now because of their negligence my poor dogs are sick and I’m making an extra unexpected expense.

This business is wonderful. The staff is friendly and caring towards the animals in their care. They are easy to work with and the website is easy. I'm so pleased that our Bella is happy to go and tired when she returns. I'm impressed with the little report cards my pet comes home with. It's cute. I also am impressed with the services they offer. Thank you all for care you give our girl while in your care.

My fur baby absolutely loves going to “school”. That’s really all I need to know. Every time we exit the freeway onto 4th street she knows exactly where we’re going, and she can’t get out of the car fast enough when we park. Also, I love love love all the cute parties they do around holidays. They cost extra but I’ve always been pleased with what we get out of it. I can tell the girls who work there like the dogs and they seem to know them personally. Another big positive is they have the dogs wear Velcro collars for safety. They are very picky about vaccines, which I appreciate. We love Pet Play House!

July 2020: First review about this place and I may have updates: It is our Beagle's second day here. Our dog has some anxiety/fear toward strangers (he is fine with dogs) and he's going through regular behavior training with Bark Busters (another great company). Before we moved to Reno, NV, we had paid a visit to Pet Play House and explained the situation to them. We travel a lot and need a safe/friendly place where the dog eventually feels comfortable just like where he used to go before we moved to Reno. The entire place seems well maintained including their overnight boarding areas, pet play areas, and common areas. The lobby is inviting, and the staff seems friendly. On my dog's first day there, he was obviously nervous, everything is new to him including the house, surroundings, people, and the daycare. He did bark a bit but it looks like the staff took it slow and eased him into the whole strenuous experience. We took a break next day and took him back there again and he jumped out of the car eager to go in and make friends again. The second time we took him there was better - he greeted the friendly girl who he met last time and it seems to be going okay. To most people, this review will be overly informative, but to those with dogs that are fearful/anxious, let me tell you know incredibly important it is to have such an establishment around. It is a sure shot way to continue to socialize them and tire them out. I continue to look forward to making our pet a part of your amazing play house. My wife and I are forever grateful to you and your staff already :) UPDATED JULY, 2024: This place is still going strong.

Everyone was very kind upon our arrival. My dog seemed very happy when I picked him up and this is the first time he has eaten all his food while being boarded, which is an indicator that he was happy at his temporary home. Furthermore, Pet Play House was very accommodating when the snow storm made us a day late picking up our dog. We will definitely use Pet Play House again for our next boarding session.

Jess is awesome & I appreciate her so much! Highly recommend. My husband and I work 12 hour shifts and we leave too early in the morning to drop our dog off at her house so Jess will go pick her up & keep her until we head home and pick her up! That is so helpful. My dog Kahlua loves going to Jess’ house & loves her dog cheese! I always get updates and photos and Jess is super communicative. She has a big fenced yard and all the pups have tons of fun!

Working with Jess has been seamless and such a godsend. Excellent communication and easy to schedule and accommodate different walking/pet sitting needs. My dog LOVES her. I really like that she offers longer hikes and play dates, it’s such a nice option and so easy to coordinate. She’s a total pro. 10/10 recommend!

While visiting Tahoe this summer, we needed a warm and caring environment for our puppy dog while we went out on the lake. Tahoe Paradise Pet Sitting was the perfect place. They accommodated our need to drop her off in the early morning and was gracious to meet with us the day before to ensure we were comfortable leaving her with them. It’s an open environment with a big back yard for roaming… no cages or locking her up. They even offer to take her for a walk if we wanted. We highly recommend Jess and will definitely use them again if needed on our next trip.

Words cannot describe what an amazing person, sitter and animal lover Jess is. I have had the pleasure of working with her both professionally and as a client for several years. I can tell you as a former veterinary assistant myself, Jess is nothing short of phenomenal. Her kind, caring and compassionate demeanor translates into an ideal sitter. I have had Jess watch my three dogs and cat who are nothing short of social rejects. I was hesitant to leave my pitty and American bully with anyone because they are very territorial and unfriendly. But as soon as they met Jess, they were attached to her and were accepting when she came into the house while I was away. Having a trustworthy, licensed and experienced veterinary tech with several years of experience gave me a peace of mind, that not only was my fur babies safe and well cared for, but so was my home. Because of Jess I am able to finally take a vacation out of the Country because I know my pets and home are in good hands. Having that peace of mind is worth every penny and so is she. Do yourself a favor and look to Jess when you need experienced, kind and trustworthy pet care!

Jess is awesome with our dog. He's always excited when we pull up to her place and he comes home tired. It seems like he really loves it there! She's great with scheduling and communicating around pickup and drop off logistics.

Jess has been so great with our pups. She is methodical, she understands the cues of what they might need and knows how to manage all THREE of them effectively and responsibly. She understands what it’s like to be a dog owner and have them be your babies. She even went as far as cleaning up their poop when they were puppies in the house. If you are looking for someone who communicates well, is dependable and trustworthy, Jess has you covered.

I'm so glad I found Tahoe Paradise Pet Sitting. Jess is professional, punctual, and most importantly, my dogs love her! She always sends pictures of their adventures and has been very reliable. I highly recommend!

Jess took such good care of my high energy XL German shepherd for a long weekend and handled him with ease. She is a true dog lover! She listened patiently to all of my specific instructions about his special needs and took great care of him. She sent picture updates and even took him on a beach adventure. I felt really good to know he was with her and would use her services again and highly recommend to anyone who needs dog sitting or dog walking!

Jess always responds right away to any requests or questions. Sends lots of videos and pictures showing how incredibly happy and excited my dog is when spending time with her. I love using this service when I come to Tahoe for skiing. Gives me peace of mind and my dog is always extremely happy and tired when she comes home.

Yogi B always has a great time when he stays with Jess.She is an awesome, caring pet sitter.Jess always communicates right away and sends updates throughout the stay.We are repeat customers and highly recommend Jess.

We came to the Bark House after a disappointing experience with another doggy daycare in the area, and the Bark House has exceeded our expectations. The workers are so loving and caring towards Astro. When I drop Astro off now, he runs out and straight to the front door of the facility. He's so eager to see his friends and the workers. We are very appreciative to find such a great daycare.

Daisy absolutely loves the Bark House. She is always excited when we mention daycare, and when she gets there, she runs inside to play. When it's time to go home, she is always out of breath and ready for bed.

Owners and employees love what they do. They are super friendly. My boys love going 5 days a week. Would trust any other doggie daycare in the area. They come home and eat dinner and crash. They are supper happy and get excided when we turn onto E. Greg every morning. The staff takes excellent care of them and the dogs get to dress up for all the holidays.

Rowdy lives coming here. He cannot get out of the car fast enough. The staff are caring and loving to our baby.

My dogs always look forward to me going on vacation because they love the Bark House! It's like a vacation for dogs. They get super excited when we pull up to the door. I don't know what goes on in there, but my dogs sure do love it! The staff are very easy to communicate with and the prices are great. I always feel peace of mind when I leave my dogs there. They are a family business and very trustworthy. I highly recommend !

Tripp Dogg loves boarding here when we're not able to take him along. As much as we miss him, we know he's in good hands. -Regina

Let me start by saying I am one of “those” dog owners that is slightly neurotic when it comes to my dog. He is absolutely a member of the family and my best friend. Keeping that in mind, I have ZERO hesitation taking him to daycare and boarding at The Bark House. I know he will be absolutely taken care of and loved as though he were at home. Thomas and Krystal go above and beyond and I am so thankful for them for the piece of mind knowing my baby is safe while he’s away from me.

My Gracie loves her time at the Bark House

I tried to give this place a couple of tries before making a final decision how I felt. The first time we dropped off our dogs for our wedding, the man that owns bark house was extremely rude. We were leaving them for over a week (2 dogs) and he criticized the amount of food we brought for them. Passive aggressively making remarks about how “we must be staying a month” and when I giggled and ignored the remark he made a point to bring it up again 2 more times saying how no one does that and to definitely bring less next time so they weren’t inconvenience. I had never been here before, I was leaving my dogs for a week and it really didn’t leave me feeling good about the situation. We decided to try them again for a weekend away. They stated our drop off was 6:30. They also close at 6:30 but did not mention it. I called at 6:33 to let them know we were 2 min away from drop off and the lady rudely said “well no one is there” and I said “really? We have a 6:30 drop off?” And she rudely responded “well its 6:33…” never had I had customer service that wouldn’t take a dog 5 min after a drop off time. Sometimes it even takes 5 min to unload your dog from the car. The customer experience is lacking. It doesn’t make me trust how they would treat my dogs if they treat dog parents so poorly. Overall they are just rude people and wouldn’t trust them with my babies. Response to the owner: Our first stay in the system may show as cancelled which is because it was for a stay we requested, it was never confirmed on your end, therefor we found another sitter and it was cancelled. We didn’t hear from anyone. Not sure where you are getting we rescheduled for our wedding?? And yesterday wasn’t rescheduled, we were 5 min late, even called to let you know, and had no way of knowing you closed exactly at 6:30, especially since your company knew you had dogs being dropped off at that time. We did bring an appropriate amount of food. We had half of a 10 lb bag of dog food for 2 dogs for 9 days of stay. The container we had it in had their toys, treats and food which is 10” tall and 5” wide. That’s hardly a large quantity of items for our 2 dogs. Appropriate amount is subjective. If you want food quantity separated our with specific amounts per day, say that on your site. We would’ve been happy to accommodate. Things happen and we wanted you to have enough for the dogs without any worries for such a long stay. You made us feel unwelcome and were very rude. In regards to drop off times, nowhere were we told that our selected drop off was your closing hour. I do not work at your office nor can I see the front door while booking online. You knew we had a 6:30 drop off, that could’ve been adjusted on your end if that time didn’t work. 6:35 is not an unacceptable timeframe. If your system needs to be corrected on what customers can select, that sounds like a customer service issue. You can post that on your site, send an email, give a call with a different time. Lots of options. There are ways of handling issues with respect for your customers and you did not do that. Both of you were passive aggressive or rude each time we spoke to you. That’s the 1 star.

Peanuts loves going to “the clubhouse” aka The Bark House! She has so much fun playing with all her friends and spending the night just to play some more. I feel she is well looked after and that gives me peace of mind. 🩵🩵🩵 Love this place! …

TBF is the absolute best dog daycare/boarding that we have ever used. The staff is incredibly friendly and remembers each dog by name. They are professional, kind, and make us feel like our dog is part of their family. We wouldn’t be able to have a dog if it weren’t for TBF! Whenever we get in the car to drop our dog off we say “do you want to go see your best friends??” And she loses her mind! She loves it there so much! We are so grateful!!

I feel so grateful that Tahoe-best - friends is here. I've been taking my dog here for many years and she loves it! We had to evacuate our house in the epic winter and I was in a motel , then short term rentals and Willow was boarded at TBF'S while I was at the hotel. Even though I missed her so much, it was comforting to know she was getting great, loving care and enjoying being there with the other dogs and great staff!.

Ventured to Lake Tahoe for my bday & attended the Celeb Golf Tournament…unfortunately my BnB didn’t allow pets. Luckily Tahoe Best Friends was not far & was very affordable/friendly for me & my small dog. Staff was super cool…she(dog) came out unscathed & I know she made friends with all the dogs they keep. They separate the pets by gender which I was happy about. Highly recommend…would utilise their services again.

Colonel Fuzzby, my Ukrainian Grey Lowland Retriever, absolutely loves Tahoe Best Friends, and I think they're pretty great! He is always totally stoked when we arrive, loves playing with his dog and human friends, and almost seems bummed when I come to take him home! TBF is a SLT gem, all the staff are fantastic and truly 'dog people,' and both I and the Colonel highly recommend!!

My two fur babies loved their day at Tahoe's Best Friends. Great hours , enough time for me to get business done. Both dogs were sotired from their day, they both ate dinner and off to sleep. 😉 …

The best of the best in Tahoe. The facility is clean, organized and the staff is kind and informative. My Olive Oyl had the best time. My forever dog boarding/daycare. Thank you for taking care of my girl and giving me peace of mind while I was away.

I have a Chihuahua. Lexi is about 8 years old and she is a rescue dog. She hasn't been around other dogs since my husband and I adopted her a little over a year ago. We have never boarded her or left her with anyone else, so I was very tentative about the whole process. Christian got us all set up on Paw Partner and did the initial one hour evaluation to see if she was suitable in her interactions with other dogs. He answered so many questions for me and took so much anxiety out of the whole process for me. The next day we brought her in and left her for 7 hours. Nina checked her in, put me at ease, and was so gentle with Lexi. She was placed in a room with other small dogs. They posted pictures on Paw Partner so I could see how she was doing and promply returned my call--because I HAD to check on her, of course! They were kind to my baby and patient with me. The 7 hours seemed like an eternity to me, but she had a good time. Slept very soundly that night. No trauma at all and I'm not too sure she missed me as much as I missed her. It was a terrific experience for all of us. I wish Christian and Nina would move to Las Vegas and start a Best Friends there.

We were planning on traveling to lake Tahoe and found this place. We called to inquire about availability and the lady was very rude on the phone. I was simply trying to discuss the setup over 4th of July as my dog get anxious under loud noises like really any dog and we said she may need a retreat. They lady on the phone kept saying my dog was aggressive and asked me what conditions she aggressive under and she told me if my dog bites another dog I would be responsible for it. I kept telling her my dog was not aggressive and she kept insisting that she was. We told the lady that our dog was a Shiba Inu and I believe this lady may have had a bad interactions with a Shiba Inu in the past because she kept insisting our dog was aggressive. She said "I know what a Shiba is". I told her you keep insisting that our Shiba is aggressive and she is not she plays with other dogs, we take her to the dog park and she is very friendly. I asked her to stop insisting my dog is aggressive and she raised her voice and said "you know what we don't need your business here!!" And then she hung up. Very rude!! Horrible customer service. And so uncalled for. Wow really taken back.

Great spot! We’ll bring our dog back and he was happy and well treated.

Were only in town for the weekend and found them through the Paw Partners app to let our dog go to daycare while we did some non dog friendly activities around town for day. They were absolutely amazing, great space and all the dogs seemed so happy in their care. Our dog loved it there and we definitely will be using them next trip down to Tahoe! Also very nice they’re open 7 days a week :)

I have a very active puppy and Adventure Pet handles her with such professionalism. They separate her from other dogs when she needs a break but is too stubborn to take a break herself! And I’m still told by many workers they think she is such a good sweet puppy. She is happily tired the rest of the day after pick up. So grateful for this place

This is the BEST place for your pets!! I'm not sure who loves Adventure Pet more, me, or our lab, Bodie!! We had an emergency situation arise a few weeks ago, and they couldn't have been more accommodating. Bodie loves to spend the day playing with his doggy pals and pushes through the door upon arrival. What more could we ask for! He's kenneled there as well and is always well taken care of. The exit bath is the best! Thank you Adventure Pet for giving us a safe, clean, and fun place for Bodie to stay. He'll be back soon.

Our dog loves this spot! She runs in and clearly has a blast all day. Love that they get to be outside to play, even if she sometimes comes home a little dirty, totally worth it - the dirtier the more fun they had! Staff is great too.

Will not be using this place anymore considering how many people I have recommended to use this place for boarding. TURNS out they are more of a daycare facility and if your dog has not been there for more than 6 months you have to restart the half day process ALL Over again. DOES NOT SAY THIS ANYWHERE on their website. Great we have 2 weeks to do 2 half days from Carson City NV. It's been maybe 9 months since we were last there and everyone loved my dog. So really it is about the money than anything else. Here we will just throw in more hoops for you to board your dog here. I will be referring other boarding and daycare facilities for now on and telling everyone that talks about adventure pet about this experience. Front staff absolutely no help.

Adventure Pet has been a perfect fit for our not-so easy pup! There’s no where else I trust dropping off our 92 lb. fur baby for day care and boarding. From the moment we walked in, we loved that they do evaluations on dogs to make sure they are a good fit and not a safety issue to any other dogs or people. Our dog can be a bit particular with who he likes and is slow to warm up to people, but Adventure Pet has done a great job getting to know him and is always patient with him. I highly recommend this place for day care or boarding your dog! We wouldn’t go anywhere else in Reno after finding this gem!

There is friendly staff, but every time I take my dog to day camp, he comes home covered in mud and sand. So it ends up being more work having to wash him while I cook dinner and put the baby to bed. I asked the staff if they could rinse his feet upon pick-up, but they were not accommodating. They have grooming, but I shouldn't have to pay extra to groom a dog who comes to daycare clean and gets dirty at the facility. I want to reserve time for my dog to play, not spend hours in a kennel drying and waiting to get picked up. I can only take our dog to this daycare on dry weather mornings when it isn't too hot or cold out.

Adventure Pet is incredible! My dogs get so excited to go, they are at the door at least 5 minutes before I can even hear the van come to get them. They are so professional and careful with our beloved dogs. They always go out of their way to ensure safety and fun is had by all dogs. Sure they come back dirty - but that's how I know they had a great time. I cannot recommend this business enough for your dogs- just make sure you have dogs that come back! Troy and Stephanie are incredible people who also give back to the community constantly. They are raising their daughter the very same way and she is amazing!

I can’t say much for their facility BUTTT, Troy, the owner, was very accommodating when I called. I was in a bind and needed a dog day care for the very next day. He walked me through the application process and times I could bring my pup in to get analyzed and then taken in to be cared for. They even graciously extended my arrival time (I had to get my dog her parvo shot updated) when I did not think I would make it. However I didn’t even make it to the other time because the vet took to long. Overall, I was very impressed by the customer service and would happily try to take my dog there in the future!!

Very professional. Grooming department staff is friendly, timely, and talented. My dog's cut looks great! It only took about 2 hours. Yay!

Adventure pet is amazing. I take my dogs Cocoa and Charlee (who is blind and deaf) to their daycare and my dogs literally wait by my truck to go. The staff is amazing and I know my dogs are being loved on and are safe while they are there. They also do an amazing job with boarding when I'm out of town. I get sick from time to time as I have had two heart transplants and adventure pet never hesitates to step up and help me with my dogs when I need them. I highly recommend having them watch your fur babies . You will not be disappointed

This is a great facility, and the staff are very responsive and helpful. We took our 4.5 year old boy in for boarding for 7 days. We were nervous, but the staff sent photos and updates on how he was doing while we were away. It really did seem like our pup had a great time there, and we will be taking him in for future daycare/play days as well as boarding when needed. I highly recommend this facility for anyone with a social dog, with high energy. YOU GUYS ARE GREAT!!! 👏🏻👏🏻

I have boarded my dogs here 3 times. The staff was always helpful and efficient checking us in and out. My dogs always had a great time and would come back nice and tired.

I am so excited to find this awesome doggy daycare and boarding. We live in Elko but had to come to Reno for a Dr's appointment. My golden retrievers need an extra special place. A nice place to sleep at night and a play area that is not packed with dogs with nothing to do. They have a pool, enrichment activities, and some extra special spoiling.🩷 I talked to Kayla several times before we went there. She is so kind, funny, and knowledgeable. When we checked in. I immediately knew that the dogs would be ok. Bobby was so calm and nice, despite my dogs being a bit crazy. They had just lost their older sister. They were sad that she got her wings and they had to say goodbye. Amber always made them feel calm in new situations. The Resort sent me pictures and let me know how they were doing. Riley and Rosie give them 10 paws. I highly recommend Spanish Springs Pet Resort. We sure wish that we lived closer. They would go they a lot. Thank you Spanish Springs Pet Resort. 🩷🐾🩷

Spanish Springs did a fantastic job! My wife and I were out of town for a month and they took care of our fish for us. Halfway through the trip we needed someone to come back to our home to take care of something for us, and they made it happen. We worked with Kayla from start to finish, and she was friendly, helpful and an absolute pleasure to work with. I HIGHLY recommend these folks.

Really enjoyed taking my pup to them. She seemed happy there vs being stuck at home all day while I worked. The people are nice too. Unfortunately with the recent price increases I can no longer afford to take my pup, but otherwise, I recommend them.

We love the Spanish Springs Pet Resort. No one takes better care of our pet family better than them! Check-out the pool and chaise lounges that are all for our dogs. The staff is fabulous and take their job seriously. They are on top of it! I love the resort aspect of the property. Shade, in-ground, shallow pool to keep the pets cool. They also offer boarding and bathing! Truly exceptional and we are so grateful for how they love our pets!

They got my dog in same day I made an account, gave them a call and got everything situated and 20 minutes later I was dropping off my very lovable little Houdini who couldn't be left home alone for daycare. They were an absolute life saver. Both the gentleman I spoke with on the phone and the woman I met at the desk were absolutely lovely. My dog came home very happy and very tired which was great seeing as I was equally tired after work. $27 for a full day of daycare is also a great price given I need someone to watch him for 10 or so hours of the day while I'm at work. I'll soon be getting a crate he won't be able to pop out of so I don't have to spend quite so much every week but I will absolutely be keeping these guys in mind for any trips I take or days I wanna let my boy tire himself out while I run errands.

We've been coming here for over 6 months and my pup has a great time whenever we visit. He comes home happy & tired! The staff is super friendly and knows him by name. Today I received photos/videos of him playing a fun activity they set up for him. I highly recommend Spanish Springs Pet Resort!

I hate leaving my dog when we go out of town, however Spanish Springs Pet Resort has taken exceptional care of my dog. Everyone knows her and state that they really enjoy taking care of her. Their reputation was the reason I picked them several years ago and they have lived up to it.

What a wonderful time our puppies had! They had so much room to run and play. Humans who really care about our fur babies.