Dog Sitting in Somerton

We stopped in today to give our dog a meet and greet. The guy that answered the door was swearing and very hyper as he had just been bit. Our girl normally loves daycare but when. My wife took her in and did the paperwork they had taken her.by the time we got her back she was very scared and had to console her most of the day. Not recommended by us.

We used Yuma Pet Hotel twice in February for daycare of our three dogs. The facility was clean, the staff was friendly, and the cost of $15/dog was very reasonable. It's tucked away in an industrial area but we were able to navigate to it without problems.

I will never take my pet here again. Does not look like any of the pictures online. I was told from the beginning by the young kid upfront that he was going to send me updates with pictures and to just text the number that’s posted upfront by the door. I did and it took them hours on end to respond and with pictures that looked like my dog was just in dirt!! I felt so uncomfortable that my dog was in there so I had to take him out early and leave my work event. I had given the two young guys upfront my feedback that I thought there would be updates (just like they said they were going to do) and instead of me even finishing my sentence I was interrupted and he said that’s not their job or responsibility lol all I wanted to get across was that in the beginning to set the expectation with the customer that you might not be on your phone to send updates. He was extremely rude, didn’t care what I had to say and couldn’t fully confirm whether he actually gave my dog his medication the night prior. All I wanted was to confirm that information and no response. I do NOT recommend this place at all. The smell when you walked in was horrid and doesn’t seem clean. Wouldn’t recommend taking your pet here.

Boarded my senior dog here and they called me the next day to tell me that she fell out of the bath. I do appreciate that she didn't come home stinky, but now that she is hurt..the bath just wasn't worth it at all.

This weekend I left my dog here and all I can say are positive things about this pet hotel. I was nervous at first because I had never boarded my dog before but he did great here. The staff was very friendly and even sent me pics and texted me when checking in on my dog. I will be using this pet hotel again for sure when I visit Yuma.

The place is clean they offer a bath they send pictures and it’s a neat spot with playgrounds in different fenced in areas for outside play for different size dogs. It seems to be a pretty good boarding facility when I was inquiring about it the week before I said several people come in that look like daily users for daytime, pet care, and I would definitely use this place again. The people are knowledgeable and really nice and listen to me yammer on about my animal with such patience (I was stressed as we were headed to LA for the week for a funeral).. and I can tell they really like the animals so that’s a good thing!! Also oriced WAY better than a couple others in town!! I think I would use this place again for sure.

Wednesday July 21st, 2023 I have 2Jack Russell’s that I was taking to the day care service at Yuma Pet Hotel after experiencing unusual behaviors ( having to pee as soon as I got out the door, peeing and pooping in the kennels on the way home, and foaming out the mouth from dehydration,,) from my dogs when leaving the day care facility, I called Yuma Pet Hotel when I got home, I shared my experience with the female that works in the morning’s , which I thought I always had a positive experience with her, I told her that when I picked up my dogs at 5:51pm that day,( I asked the boy who brought my dog’s out to me how was their day and behaviors, he wouldn’t answer me just walked off ignoring me and my concerns.) I asked her if he was deaf or couldn’t understand me, she replied that he couldn’t speak English, so I said that he must be illegal resident, she then called me a Racist, and shared some negative feelings towards me, I asked for the owners names and contact information she refused and told me that they would be contacting me? They never did as of 07/29/2023 Complete silence, I only gave them one star because I had to to write a review . I would not recommend this place for your pet’s daycare or overnight , they referred to our pets as animals and treated them like animals . I don’t like to be negative about any small business, but I am left with no choice since the owners never contacted me!!! Lesson learned! Foreigners don’t understand how Americans feel about their furry kid’s! I hope nobody else has this experience, I did take my dog to the Emergency Hospital!

Went on vacation for a week and needed a place to kennel my dog. This place was great and the prices were affordable. I will use them again.

I paid $100 for a 6x12 kennel. I could be a little off but it was there largest dog kennel I reserved for 2 nights. There take out times for all dogs are at 6am, 10am, 2:30pm, and 5:30pm coming from the male employee I asked. I called to check up on my dog on her stay, they claimed she did not pee in kennel except one time, and her bedding never got peed on. However my dog has no history of having accidents if properly taken out and when I received her bedding I can not even explain how strong the smell was on her blanket and on my dog. My dog was not properly treated and was neglected. When I asked about bedding they clearly did not check to make sure my dog was sleeping on a clean blanket and bluntly lied to my face about accidents or lied about checking for accidents. I would not recommend leaving your loved pets here.

I was disappointed with my experience. I brought my big dog for daycare today and when I dropped him off they told me he would play with other dogs (we bring him so he can get energy out and be around other dogs). I even called later in the morning and they said he was playing and doing great. When I went to get him, the person working was confused and said my dog was not there... I had just dropped him off 4 hours earlier. She checked again and (good news) he was there. I asked how he did and if he played and she told me they don't really play with other dogs while at daycare. So, he was in a kennel the whole time. I would have never brought him if I knew he was just going to be put in a kennel all morning. I'm not sure if they ever actually play with other dogs or not, but I was quite frustrated and don't plan to bring my dog back.

Both Ralph and Debbie had compassion, empathy, great customer service and manners. Calls were answered promptly and our two big dogs enjoyed the place! No frills but certainly the care they received far outweighed the older buildings! Thank you guys! We'll be back!!!

They did a great job. I didn't want the hair left under her chin but it's all good and I believe they were gentle with our old girl. She seemed really calm when I picked her up.

I'm taking all my dogs there to be trimmed and manicured and everything they've always been Fair and helpful

Tried to get a boarding appointment. Both my husband and myself called and spoke to Ralph. He assured us both that either he or Deb would call us back "in 30 minutes" after he checked with her about their booking schedule. That was three days ago and we still haven't received a callback! He was informed that this was for a family emergency and still no call back. He could have at the very least texted one of us to say "No" there was no room or our 2 small dogs. We will never board our dogs there and would never recommend them to anyone we know with pets, looking for a boarding kennel. Just plain rude. No compassion, empathy, customer service or manners.

Not sure, went there during business hours to look in to pet boarding but there was a pad lock on door ? Looked over fence and can see about 5 dogs barking in a out side cage ( about a 100+ degree) but there was a blue cover ?.

Since when does it take almost 6 hours to groom a small dog? I dread the thought that my dog was in a cage for most of that time. If they are backed up, they should have let me know, and I would have gladly scheduled another day. It was very obvious that they didn’t even let him out to relieve himself. I have never seen my dog so sad on the way home from a grooming. The new personnel working there need intensive training or need to find a different occupation.

During a recent surgery and hospital time I had to board my dogs for two weeks and as dog parents know this is difficult to do for so long and you really have to rely on word of mouth and reviews to know what place to choose when leaving precious pets. I didn't have a single worry while I was recuperating be a use of the recommendation I got before and touring the facility prior to booking. When I picked them up they were happy and well cared for. The had zero trauma or anxiety pertaining to two week boarding. They were able to stay together in on run because the kennel runs are so spacious and allow for them to go outside. I will definitely use them again.

I love this place. I use them constantly for pet boarding and have used them twice for grooming. They really care about your pets and take care of them well. They respect your time and expect you to be on time. I will keep going back to them.

Paws and Claws is way out of my way (about 10-12 miles) but I continue to come here because they do an excellent wash and trim on my old girl mix "puppy". She always seems happy to go there and she looks really good when they are through. Great and pleasant staff and I feel comfortable leaving her with them. Never a problem. They are not the cheapest, but the best I've found and they take the time to do the job right. The physical structure is a bit cramped and cluttered but ok. Certainly recommend.

I love taking my 2 dogs here. The owner is so nice and caring. I appreciate the work she does.