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This is a long review, but I wanted to be sure to share the details. TL;DR: I would not recommend this facility because of negligent communication that can cause significant harm to your pet. We sent our dog here for daycare for two separate periods of time. We had no complaints during that first period, but when he returned after a six month break, we were informed that he had a run-in with a dog from another room while that room was being cleaned. The next several times we picked our dog up, we asked if there had been any additional issues and we were told by staff, no, he was acting normally. Several months later, I was looking through pictures posted by P4P on their Facebook page and noticed my dog was not present in the room that we had been told he was assigned to. I kept scrolling and saw that he was in the “solo/open” group, which I had never heard of. When I picked our dog up that day, the owner brought him out, and I asked her what “solo/open” meant. She explained that the open group was a smaller group and that after our dog had returned to daycare in the spring, they had moved him to different rooms because he was not getting along with other dogs (showing herding behaviors including nipping and “being too crazy” in her words when dogs would come in and out). I asked her why this was the first I was hearing about this literally four months after his return and she did not have a satisfactory answer. I messaged later that night requesting to see his new setup, and she agreed that we could come in later in the week, and apologized for any miscommunication. When my partner arrived to look at the room that our dog was now placed in, she was rude and dismissive, telling him that she didn’t have time to deal with “this” today because too many of her staff had called out. Another staff member took my partner back to the boarding area, a much smaller area with a smaller run, surrounded by dogs in kennels, and needless to say, we cancelled the rest of our reservations. I requested a refund for the remaining sessions on our package, which I thought was more than reasonable considering we bought the last package (over $300) without being informed of the changes to our dog’s situation, but unsurprisingly, especially based on the other negative reviews on here, she never responded. The bottom line is that I would have expected to be told about any behavior patterns that led to my dog’s care being changed so that we could make an informed decision that would keep him, other dogs, and the staff safe. The absence of communication about the issues that led to his placement in a different situation that we were not told about is unacceptable and unprofessional. We won’t be sending our dog to any daycare facility now, because we’re worried that the situation he was placed in at P4P has made him reactive in large group settings—and he was certainly not like that before sending him here. Beware of this owner and this facility—she will not inform you if there are any issues that arise with your dog as long as she can find a way to keep taking your money.

review is based on boarding from 6/21/24-6/28/24 I recently dropped my just under 4 year old, 5.8 pound maltese off to Pampered 4 paws while i flew home for a few days. He stayed one week in total. I called for pricing and instructions on how to board the morning before drop off. I gave breed, weight, and age when calling and asked for specific instructions on pricing and documentation needed to board. I was given a price for his weight and instructions on the documentation needed to board. we arrived at around 5pm. First impression, the place is nice and looks professional and aesthetically pleasing. No red flags initially. when i arrived, i was greeted by a friendly young lady. I did see that communication was poor between staff when i was asked did i have a reservation, i politely replied no, i have my name and explained that i called that morning about boarding. I was told that they had to make sure there was availability being that they were near full. I felt as though that should have been explained to me when called, but no big deal. I was then told that he would be able to stay. When i asked about meals, i was told that i had to provide food. I wasn’t made aware of that prior to but no problem; i went and purchased food in which i bagged into a medium sized ziplock bag. I then gave my information and documentation needed and was on my way. When i dropped him there, he was freshly washed, as i knew he’d be there for a period of time. upon picking him up the following friday, i was given a price that wasn’t expected. When i asked for the breakdown, i was told i was charged a 5 dollar bagging fee for meals per day and she argued i did not bring food. Which i did, and he came out with the remainder of the food i supplied. I was told that he was placed in the largest suit, which i was not made aware of, even though his weight qualified for the smaller sweet that i was initially priced when i called and inquired about boarding. I feel as though their communication was very poor and unprofessional. None the less, the service was provided, irritated, but i paid the bill owed and remained respectful. my biggest problem is that when i received my dog back, his eye was completed matted with old discharge and was still draining. He is a furry dog, i did not inspect him once they gave him back to me as i quickly left. When i got back to my apartment i immediately noticed his eye. For the prices charged to care for our pets, the quality is not met. Not only did i receive a bill from them with charges i knew nothing about, but i now have a vet bill because of negligence. Here’s a photo of the same hour he was picked up.

We love p4p. The staff is amazing and care so much about all of the dogs. They are kind and very helpful. Our dog goes to daycare 2 times a week and gets soooo excited to see his doggie friends. They have birthday parties, Halloween parties, Valentine’s Day, an Easter hunt, it’s really awesome. Cannot say enough good things!

Booking is easy, but grooming service has long wait times. They offer cute doodle cuts.

My dog attended Pampered 4 Paws for about 3 months while I worked locally. During her last week I got a call that after multiple incidents she was no longer allowed for regular daycare. This was the first I ever heard of any problems so I was shocked. When speaking with the staff they described my dog as sometimes being perfect and sometimes being "bad" that broke my heart because all I ever heard when picking her up was that she was doing well. I'm also not accustomed to people who work with animals calling them "bad" versus speaking to what specific actions are problematic or what environmental factors contribute to their reactivity. We have used daycare in multiple states and never had an issue. I wish I could have known there were issues sooner so I could immediately remove her. I worry now that her experiences at this facility have made her reactive and that daycare may not ever be an option again. I think the limited interaction that pet parents get with staff via car-side pickup/drop-off doesn't lend itself to communicating about how the dogs are doing. Perhaps some kind of emailed report card would prevent important information from slipping through the cracks until it is too late.

I had the unfortunate experience of dealing with this facility for one day, for doggy day care, and it was truly disappointing and frustrating. The owner of this place was an absolute nightmare to deal with. From the moment I first reached out to enroll my dogs, it was clear that she had no interest in providing a pleasant and respectful customer experience. Initially, I gave her the benefit of the doubt, thinking that maybe she was having a tough day. However, as I continued to interact with her, it became apparent that her behavior was consistent. First and foremost, the owner was incredibly rude and condescending. It felt like she believed she was doing me a favor by allowing my dogs to stay at her facility, which was far from the case. Her attitude was nothing short of disrespectful, and I couldn't believe how poorly she treated paying customers. Moreover, the owner's instructions were inconsistent and confusing. It was evident that she didn't even know her own procedures, as there was a stark lack of consistency between what she said and what her frontline staff told me. It's incredibly frustrating when you're trying to plan for your pets' care, and you can't get clear and accurate information from the person in charge. The entire process of booking and paying for my dogs to stay here was a massive headache. There were an absurd number of unnecessary steps and hurdles to jump through, almost as if they wanted to make it as difficult as possible. It felt like I was begging for the "privilege" of paying them to keep my dogs in a cramped space. In summary, I wouldn't recommend this pet boarding facility to anyone. The owner's rude and condescending attitude, along with the inconsistency in instructions and the convoluted booking process, make this place a real headache to deal with. Save yourself the frustration and find a more customer-friendly establishment for your beloved pets. Dealing with someone like this, let alone an owner, is a complete waste of your time and energy. Go somewhere else.

We absolutely love Pampered 4 Paws! Once we discovered this place, we decided to take our golden retriever to daycare certain days when we are at work so he can socialize with other dogs and play so he isn’t alone all day. Not only does he have a blast at daycare, but they also will groom him before coming to pick him up just for the convenience of it! We’ve taken our golden several places to get groomed and haven’t had much luck in finding a decent spot until now. She did everything I asked and made him look like exactly how I was wanting! I never thought we would find a place that was able to groom him so well and make him look this good. Riki (the owner) groomed him and I cannot say enough good things about her. I highly recommend Pampered 4 Paws for any of your puppy needs!

We brought our dog here several times to be groomed. The staff could sometimes be very rude. While I genuinely appreciate their honesty about my dog's behavior, they accused us of not telling them our dog snapped at the dryer when that was never something previously mentioned at his other groomer and that had never been our experience when drying him at home either. Every time he would come home from here, he would take significant steps back in cooperative care (e.g., being okay/excited with nail trims, ear cleanings, and being brushed). We recognized that this could just be due to starting at a new grooming facility, so we had him groomed about 5 times. Sometimes his quick would be cut on several different nails which would explain his difficulty with nail trimmings at home following grooms. Each time, his groom really looked fantastic, and their pricing was incredibly fair. However, I cannot emphasize enough that he clearly did not feel comfortable here and that has not been his experience at two other facilities where they gave positive reports other than initial nervousness and I had never seen regression in cooperative grooming care at home. I recognize that it is normal for dogs to feel nervous and uncomfortable at the groomer, but there has been a stark difference in his behavior following being groomed at this facility vs others.

My 14 yr old lab loves it. The staff is very pleasant and professional. The groomer is excellent. My dog hates to have his nails trimmed. My vet wanted to sedate him. The groomer at pampered4pets takes him back and within 2 minutes trims his nails. He is not stressed out.

Pampered 4 Paws is our go to groomer for our Australian Shepherd/Golden Retriever Mix! Today I took our new puppy in for a nail trim & had the BEST EXPERIENCE! The standard of care that we received exceeded my expectations! Riki & Morgan were SO kind, patient, & understanding with my nervous pup! They made the process an easy one. Highly recommend Pampered 4 Paws!!! 👏🐶

Increased pricing and was not made aware it would be $15.00 extra a day to give medication. At pick up, they didn't have the rest of her medication and said she had taken it all - they returned her with her leash, a small zip loc bag of dog food and her blanket. I called to inquire about the rest of her stuff and also let them know there was a whole bottle of medication so it shouldn't be empty. They then found all of her stuff and said we could come back and pick it up. When returning, her bag still had three cans of wet food and treats that had been untouched. I sent her a can for every day she was there, so she didn't get wet food for three days. This is not the service I have had in the past. I sent an email to the owner thinking she wasn't aware of her staffing....no response. Oh - and I also tipped. Do not recommend.

Loved this place when I lived in WV. My 2 guys would always get so excited for daycare...they were even extra patient with my bulldog. Great place and great care.

Fantasic! Owner is great! Their groomer is amazing! I can't rave about them enough!

Dorothy did a wonderful job on Rose and Abbi's summer cut. They feel, look, and smell terrific. Thank you!!!!

My dogs love it here, they honestly didn't do well in other places, but they seem to like it here. They also are great for grooming.

Great experience here. It was about an hour and a half for my dog to get a much needed grooming. Staff were kind and considerate, felt completely comfortable leaving my dog with them.

Worst experience ever. Tried to call about boarding our dog, couldn't get through. We stopped by and inquired about boarding. The worst service I have ever experienced. She was younger, and said that since my dog wasn't neutered they wouldn't take him. Policy doesn't state that. She was not professional at all, and by the look on her face and tone she spoke to me, please take your business elsewhere.

I can’t believe it has taken me this long to write a review. They treat my dog like he is theirs! I know I can ALWAYS count on them and I trust them to take as great care of my dog as if he is with me. I moved three hours away but still take him here. It is always clean as well!

Called a month ago to set up my pets for boarding and was asked to send in the vaccination paperwork. Sent it into the email address listed on the website. I was called TODAY at 1:30PM and told that the paperwork was never received. I was then given a DIFFERENT email than what was listed on the website, and then told that my dog did not have ONE vaccine that NO VET HAS EVER EVEN RECOMMENDED I GET. When I called and asked why this wasn't informed to me prior to THE DAY OF- I was told, "It's very busy, and we only have three people working here". I don't know who thinks that this is an intelligent way to run a business, but they should re-evaluate that. Fix your website, fix your process, and fix your expectations. There's no way that I can get my dog a vaccine within an hour and a half. That isn't realistic. Terrible business.

What a wonderful place! They are always clean and look nice. The staff are very helpful and always willing to discuss helpful tips and pointers for our dog. Their prices are a bit more, but you get what you pay for! They don't have any hidden fees like most places; my dogs gets excised regularly and he loves it there. Would recommend to anyone!!!!

Great facility and wonderful staff. We took our dog Leo to them for boarding three times this past year while we vacationed. They were very flexible with drop off and pick up, especially when we were delayed upon returning from one of our trips. They took great care of him and also sent us pictures while we were away. They were quick to answer any inquiries and always friendly. I will definitely use their services again. I highly recommend them!

We love the Grateful Dog! Their stag is wonderful with our 3 dogs. They are our new go to boarding here in town. I can leave them there knowing they are taken care of and having a good vacation them selves!

Yvonne made our 7 year old dog look like a puppy again! She made our pup feel comfortable and at ease despite it being her first time ever at the groomer. Grateful Dog is a new location that is clean and inviting!

I know that my dog is in good hands when I leave him at Grateful Dog whether it’s for the day or for a few days. He is always well taken care of. I highly recommend them

Wow, Grateful Dog is amazing! I recently left my pup there, and I couldn't be happier. The staff is super friendly and made my dog feel right at home. The place is spotless and has tons of space for the pets to play. I got regular updates and pics, which totally put my mind at ease. My dog had a blast and was so well taken care of. I highly recommend!!!

We love that our girl is excited when we drop her off at day care! Everyone greets her and is excited to see her. She receives lots of play time with friends who are her size and playfulness level. She returns home tired, which tells us she had fun.

My golden retriever, Josee, loves loves loves attending doggy daycare. She’s made so many friends and I love that she gets appropriate interactions with other dogs while having a blast and getting out some energy.

Tucker loves going to daycare here! The staff is incredible and always goes above and beyond for us!

Yvonne is great with dogs. She has a huge heart and will take care of your dog like it is her own. I highly recommend Grateful Dog for all your dog boarding needs.

Delightful place, great people to take care of my boy. He was happy and played well with others. Will definitely use their services again!

If you need to go on vacation whether for a weekend or two weeks this is the place to leave your pooch. We’ve been leaving our Honey their for a few years now and every time she comes back not just happy but better beheaved. Our dog is very territorial and nervous around strangers (Humans and animals) but Sean has worked with her each time she’s stayed their. Also, they are very affordable and have a wonderful facility!

I rarely leave reviews, but feel that it needs to be said with a situation like this one. Communication with this facility needs improvement. We booked our dogs a week long stay here over a month prior to our international trip. I made a point to reach out via text to verify pickup and drop off times before their stay. After bringing my three large dogs during the scheduled drop off time (4-6pm), the owner was a no-show. My husband and I called and texted numerous times in hopes of getting a response. Additionally, I not only messaged and called the Facebook account, but my husband emailed the associated email address. After waiting 40 minutes, we left. Thankfully I had a good relationship with another facility owner and they took all three of our large dogs at 7 pm on a Friday. Had it not been for the other facility, I would’ve had to cancel our vacation. This owner never did text or call me back. The only message that we received, after approximately 1.5 hours later, was to my husband and it said “after 5:30 I assumed you weren’t coming. I can come let you in if you want.” The owner never called, apologized, or attempted to make things right. I started our vacation in tears, worrying about my dogs being cared for. I don’t want anyone else whose dogs are family to go through this, and hope my review prevents that from happening. Regarding the owner’s disheartening response: It’s unfortunate that even though we dropped our dogs off DURING the scheduled hours (5:50) the owner could not make themselves available. We live an hour away, therefore made sure that time was taken in advance to confirm their stay again and again. It’s honestly very discouraging to see the recurring theme of a lack of accountability in the responses to other dissatisfied customers. Someone with this mindset and lack of respect and empathy for others should never be trusted to care for animals. I hope you learn to take accountability and appreciate your customers.

best place i’ve ever taken my dog. my dog has severe anxiety but she loves the people here. they take such good care of her. i don’t trust anyone else with my dog!

Impossible to communicate with. No one answers the phone or calls back in a timely manner. We arrived on Wednesday at 0940 and waited for 20 minutes for someone to arrive. CALLED LISTED Phone number multiple times. According the the signage posted in the building no one is present at the facility after 10am until later in the afternoon. The 2 small dogs outside in a doggy prison with no shade seemed healthy but sad. Since NO ONE showed up by 10am we opted for another dog boarding facility that happily took our dog. This other facility also noted other dogs coming to their facility because of communication issues with BRB.

if you need to leave your dogs at a trusted hotel, I 100% recommend booking a reservation for your dog at Bakers Ridge Pet hotel. I have been having my dog stay there when I need to leave morgantown for years and never had an issue. Sean the owner does an amazing job on taking care of all of the dogs. You can tell he loves dogs with his dedication and hard work. Again this is an amazing pet hotel and I wouldn't bring my dog anywhere else.

It seems like they genuinely love dogs and my dog, who has a lot of anxiety, is never afraid to go here! It’s also more affordable than some of the other kennels in town.

This place is great! I took my dog here this past weekend for a stay and he had a great time. The owners are so friendly and kind and took great care of my pet! I definitely recommend booking with them and as I will be in the future!

Irresponsible and unprofessional. Unreliable. It is such a shame. The original owner, Jeff, was a great guy and took excellent care of the animals. I had reservations for two months prior. We confirmed the reservations also. I called prior to boarding and could not get anyone. I went to facility and times are posted with a phone number. Voicemail was full and no one was there. I left a message the following Monday and stated I would like to make a reservation which was the only way I could get a call back. I got a call back from an extremely rude girl. I told her you almost cost me a thousand dollars with flight and hotel reservations. She was obnoxious and said their phones were down. Well, post a cell number on your building. There is no way I would trust these people to care for my animal. In response to your comment: You have never met me or my dog, although you have made multiple false statements. My dog has never bitten anyone. Bonnie gave me her phone number several years ago. Good luck in your business.

10 stars!!!! I am so thankful I found the Bakers Ridge Pet Hotel. My puppy, Judah loves daycare and the owner Sean. Judah comes home happy, content, and eager to go back. Sean is amazing with Judah. He seems very knowledgeable about dogs and enjoys his work. I would highly recommend.

The lady owner is very nice and goes above and beyond for our dog. There has been a couple times when we have extended our stay and Hulk has ran out of food and she used her own food to make sure he ate. Hulk gets excited everytime he notices we are making the turn down the road to head to the kennel. Then when he sees Nellie(Bonnie) he gets even more excited and can’t wait to get out of the car. I have never trusted my dog with just anyone but I knew the first time I went to look at the kennel and for her to meet Hulk he took to her instantly. I will never take my dog anywhere else.

Summer is the BEST!!! My dog has anxiety issues from previously being treated bad at another grooming location and she is SO good with him. She's the only one I trust with him -since the previous incident obviously gave me trust issues. I don't know what we would do without her. I'm so thankful for her! 10/10 recommend!! She's booked up for a reason!

Summer is the best. We have been taking our dog to her for over 3 years. She's great with him and our new puppy. They always come out of the shop looking so handsome.

Both of my fur babies were groomed by Summer today. She did an amazing job! My doggies look great and they treat the animals so well.

We wouldn't trust anyone else with our pups. Great work and caring. Truly loves what she does.

The owner of this place is great! Her love for animals is apparent and she does a great job. She’s very patient with pets!

Loved it!! Everyone was wonderful and they treated my cats like their own and they do phenomenal work.

The best!!! My pups are always well taken care of and they are super friendly! Summer is an amazing groomer!

Summer is a wonderful person she is so kind and very loving and kind to our fur babies and they are excited when they see her, she's the best.We love her.

The ladies at FurBabies were excellent. They worked a nail trim in with very little notice, we will definitely be taking our dog back.

Summer does an excellent job! She's not only a groomer but also identifies potential health issues.

I placed my pittie mix there while we were on vacation. He's very high energy and I worried that my mom could not handle how active he is (and she's 74). The staff eased my dog mom anxieties about leaving my baby. I felt so at ease knowing they were going to take such good care of him! And boy did they! They sent me pix and he looked like he was living his best life! The facility was clean, organized, and staff were all amazing! If I could give them 10 stars I would!

They are the absolute best. They did extremely well with my dog who has SEVERE separation anxiety. Shared a photo of the first day there and a photo from a few days later. She is also so great at giving updates while your pet stays 🤗 …

Took my rescue, Hazel Jo, Border Terrier, Today and had a very good experience. They gave her a very nice grooming. The people there were very friendly, and the place was clean.

Thank you so very much, he looks and smells great! I was very worried and you all must have a way with the fur babies. He went right with you and didn’t bust to get to me!!!! His little feet were so bad. Thank you!!! He will be back again and again!!!! Great price!!! I cannot believe you groom and have all those babies. It’s cleaner than a hospital!!!! ❤️💜💛💚💙

Came here for years and greatly appreciated their work however they no longer service large dogs. I was contacted by the owner, I thought, letting me know that they work with large dogs again. I just called to make an appointment and they told me they now don't. So strange. Confusing and kind of rude on the phone unfortunately. 😔 …

I have two standard poodles and Bakers is amazing with them. Most professional and friendly staff ever. My dogs love to go there.

Experienced getting my dog groomed here. Not at all what I asked for or showed a photo of. The groomer just completely ignored my request and shaved him. If I wanted him to be totally shaved down I could have done that myself and saved $100.

I don't know what they got going on. My dogs stayed there for 2 1/2 days and they smelled horrid. My guess they stayed in a indoor pin and just had their waste sprayed out.

I made an appointment to have my 2 year old male golden groomed here this week. The facility is beautiful and the staff were so friendly. I had Checked prices from other groomers and was prepared to pay $$$ for a bath, trim, and full deshed. But no- their prices were great and the work was amazing! My boy was so happy and spunky when I picked him up. I will definitely be a loyal customer here from now on. Thanks for your great work!

Greg is the best!! I have a senior golden retriever with separation anxiety and a little arthritis. He is gentle and kind and she is always excited to see him. She looks so amazing every time I pick her up and she smells wonderful ( wish I could keep her that way) The grooming area/ kennel is clean, bright and quiet. Not stressful at all like a pet store grooming place. I would definitely recommend Greg and Bakers Farm grooming to anyone!

We just had our first stay here this past week and I couldn't have asked for better care for our pup! They go above and beyond to make sure they are comfortable and very well taken care of. 100% recommend!🤩 Before, when we would pickup our dogs at other kennels, they appeared scared and was eager to leave. Here, my dog was happy and I could tell she was very satisfied with her stay :)

Highly recommended Mountain Laurel for your boarding needs. The staff is friendly and accommodating and the facility is spacious, clean and very well kept. They will let you do a “pre stay visit” to see the facility if you’re apprehensive leaving your “fur baby”, will give you updates/pictures during the stay and provide one on one enrichment/play if that is something your dog likes (something not all kennels do-aka just leave them in their kennel run with no interaction). The kennels themselves are climate controlled and even have in floor heating for cooler stays which gives you and your pup comfort and feature private exercise runs. We have had nothing but positive experiences when leaving our dog in their care!

I cannot say enough good things about MLK, I’ve been utilizing this facility for over 8 years. Having a trusted place that you can take your fur baby is literally priceless and I won’t take her anywhere else. My American Pitbull is sometimes challenging and they have always accommodated her sensitivities where other places would have thrown their hands up. I am forever grateful for you guys!

They will be our go-to from now on. Best kennel we have been to. Very pleasant people. If you need a kennel to trust with your dogs here they are!

great place to board your dogs. Super easy to book, affordable and convenient for anyone in the cheat lake area. highly recommend.

These folks are beyond awesome. Our dogs were happy and well taken care of for their stay. The price is reasonable and well worth it for the care and convenience. Veteran owned, pet lover owned as well.

Mountain Laurel is our go-to spot for our dog any time we need to leave town. I can always count on them to follow feeding and medication directions and give him all the love and care he needs while we are away! Each dog gets their own private run with heated floors to keep them cozy. I never have to worry about our pooch while we are on vacation and we’ve got Mountain Laurel Kennels to thank for that!

Jack is fantastic! This is the only kennel I have ever been happy with

Our dog is a little fearful of me people and places until he gets to know them. Jack and the staff at Mountain Laurel Kennels were great! And the facility is great as well. We just moved to the area, and are very thankful that we found this place. And so is our boy, Winston!

This is the second time I've used Mountain Laurel Kennels. I can honestly say this is the best place around to take care of your pup while you're away, Owner is very professional and kind. All staff working here seem to have a genuine care for the animals placed in their care. I highly recommend him for dogs of all sizes and age.