Pet Sitters in Elwyn Terrace

Sophie, Cara, Whitney & the entire OUDT team make my heart smile. My clowder is spoiled thanks to this crew. I can be in a different state on a subway or a boat and receive pictures and commentary that make me laugh and enjoy the present moment. Trustworthy, ethical, think outside the box, and don't back down from any challenging situation (i.e. convincing a Dane who hates rain that he should head out to enjoy his walk). I've been disappointed by neighbors/friends - not this crew! The app is so easy to utilize as well - check it out!

Once Upon a Dog Tail is a wonderful, professional service! Cara and her team are excellent to work with and they really love our dog! He looks forward to their visit every day! Great people and a I highly recommend it! Patty

Once Upon a Dog Tail has cared for our pets for a few years. They always do a great job and provide us with peace of mind so we can enjoy our time away. We receive daily updates and photos and are able to communicate with the pet sitters via their app. Our pets get to remain in their own environment which is less stressful for them.

The team at Once Upon a Dog Tail is such a wonderful service. I own and operate a dog walking/ pet sitting business in New York. One of my clients recently moved to PA and was looking for a responsible, reliable, professional company to care for their pets. . So, I referred my client to Once Upon a Dog Tail and they were so thankful for the referral. I am so happy to know that there are other wonderful companies out there that really care about their clients. If I ever have a client that is moving to that area of PA again, I will GLADLY send them to Once Upon a Dog Tail!

Cara, Sarah Y. and all the OUADT staff are wonderful! They are professional, reliable and caring, and our pup always looks forward to their visits when we are gone. They also send great update messages with photos after the visit. Would highly recommend them to anyone!

My dad trusts this wonderful company with our family dog, Eddie, and our cat, Tina. He forwards their email updates and pictures of the pets to my brother, sister, and me and we love it! I am so glad to know that our pets are in such good hands when my dad travels all over the country. Thank you Once Upon a Dog Tail for being so awesome!

This business is the best of the best; well run and staffed, excellent caregivers and definitely worth paying a bit more than other services. Our petsitter Naomi sent us daily pictures and briefings on our dog and two cats while we were in Italy; it made it so much easier to have a good time knowing our pets were in good hands. I felt she went above and beyond what she had to do, and was very caring and responsible to our animals. Planning to use them again and would highly recommend.

Once Upon a Dog Tail was the BEST pet sitting service that I have ever used. The owner is wonderful and went beyond all my expectations to make sure that our three cats were cared for and loved while we were gone. Since we had 2 and a half feet of snow while we gone, the owner made sure the cats were set with food and water before the storm and the owner's husband personally made the snowy trek to our house the day after the storm to get our cats fresh water and food. The owner also made attempts to get our driveway plowed for us before we returned and even picked up glass from a light that broke from winds while we were gone. Above and beyond all my expectations!!! I highly recommend Once Upon a Dog Tail. You will not be disappointed with their services!!!

The team at OUADT is reliable, kind, compassionate, and awesome with my dogs. I have a high maintenance pack - crate and rotate requirements, medications, escape artists - and yet I never worry when OUADT is taking care of them. I love the messages and pictures I her after each visit. I know my doggos are loved and well cared for in my absence.

I moved to Lancaster from Philly at the beginning of September of this year. Besides moving, one of my top priorities was finding a great pet sitting company for my 11-year-old calico cat, Candy, since I'm out of town for quite a few weekends and holidays. Naomi was able to meet with us that Sunday so that I could get care scheduled for the following weekend! Everyone at OUADT provides wonderful care to Candy while I'm away--it shows that they are animal lovers! I love how they use the Time to Pet app and write a message with photos after each visit. Even when Candy has days that she likes to hide and not be social, it's evident that they still love seeing her! On other occasions, Candy greets them at the door and is social, allowing pets! After our meet and greet I felt completely confident that Candy would receive great care, and she has, each and every visit. I'd highly recommend that anyone looking for pet care in the Lancaster area contact OUADT!

We love this place! Most importantly, our Carmelo loves this place. Always so excited to go and makes it less stressful when we go away! Thank you for making him feel like he has another home away from home!

We recently moved to PA, and Eleanor (4 yrs old) has had the same groomer since she was a puppy. Finding a new, trustworthy groomer wasn’t an easy task. We are so happy to have found Gochenauer. Eleanor had a good experience, and she looks great. We particularly appreciate the excellent communication we have with them.

This place was recommended by co worker. My pup loves getting a "pawspa" day. 1st photo is after & 2nd photo is before.

Gochenour pet resort is a great place to get your pet groomed, and I hear their boarding is great as well. If you're looking for a new groomer for your dog, I recommend you try Gochenour’s. They always do a great job! Thank you for your services.

I have been with this great place for 8 1/2 years … very happy with the boarding and grooming . They are very kind and really care about people and their pets

Forewarning, I am actually a former employee and not a customer. But I feel as if my review should be even moreso impactful since I have seen all the "behind the scenes" and nitty gritty. I worked for Gochenaeur Pet Resort part time during my pregnancy in addition to my full time job. They treat the dogs excellently and their system is practically flawless. If they tell you they will give your dog a special treat you packed for them, your dog gets that treat. If you request they get their favorite toy, I promise they got it. It is incredibly clean and biohazard free. They are an incredible staff who are truly all animal lovers. As an employee, even part time and only there for a short time, they treated me like family and I was exposed to some of the best working conditions I've ever experienced. They throw little parties for important life occasions, even barely knowing me I was given a "mother to be" celebration with the other pregnant women in the facility. I have since left Gochenaeur's to pursue a home job where I now work comfortably and am with my baby all day, and yet months later, I still think about how wonderful of a place it is!

First grooming here for our bernedoodle puppy. A little shorter than expected, but overall good job! Reasonable pricing for that doodle crazy fur.

I don't know how I feel about this place. The fact that there is an extra charge/fee to play with the cats being boarded, makes me feel like they may not be cared for as well as the dogs there. The cats are cooped up in a room for the majority of the day without much interaction. Yes, dogs don't use a litter box, and need to be walked, but the fact that I would have to pay you to acknowledge and interact with my pet doesn't sit quite right with me. And as expensive as it is to board a cat, you shouldn't have to pay for the staff to play with a self-sufficient animal that doesn't need to be walked or picked up after as much as a dog. I've been reading some of the reviews and the majority are from dog owners, so it is obvious this place is geared much more towards dogs; which is fine, but cats still need some attention & love too!

I would never trust any other facility with the health and safety of my babies! The girls at the front desk are always kind and absolutely ADORE my boys. They always make a big deal out of seeing them :) they always come home clean and happy! My smallest aussie is a puppy mill rescue and is VERY wary of people. Even with his quirks the staff is patient and caring. They were just there in the beginning of August while I was on vacation. They were informative and up front about the strain of kennel cough circulating nationally that isn't covered by the current vaccine and explained their sanitization process thoroughly. Very grateful for the staff and their love of all of our babies!

This was our first time boarding Maddie at Gochenauer Kennels and I couldn’t have been more impressed. We were worried because Maddie is dog reactive but Gochenauer’s took every precaution to make sure Maddie was comfortable and safe. She had a great time playing with the friendly staff and making new human friends! Staff member, Sam C., is extremely knowledgeable and simply incredible with dogs. We wouldn’t want Maddie to stay anywhere else while we are away on vacation! We always know that she will be well taken care of and having a great time at Gochenauer’s!

We have loved the customer service with PetSmart so far! Our dog loves day camp and his overnight stays. They always remember him by name when we come in and they are always willing to update us on how he’s doing at his stays. The staff is wonderful! I recommend them to anyone!

All I can say is Thank you!!! Had to make a reservation a few days before the 4th of July weekend after driving for over 16 hours from Florida to visit family. My sisters dogs were not having it with a strange dog in her house. The staff at Petsmart PetsHotel took great care of my Shadow. My kids and wife were sad so I stopped by for a visit with them after Shadow’s 2nd day and he was a happy pup. Staff was very friendly, from the phone receptionist, the front desk at hotel, to the people in back. They answered all our questions and were really reassuring us that Shadow was in good hands. Best decision in short notice and it was worth it. When we picked him up to head back to FL he was bathed and got a goodie bag of treats with a report card!!! Will definitely use this place again in my future visits to PA.

I send my pups to this location occasionally and have never had an issue. Even if I have last minute plans, they are always able to accommodate. I go to Banfield for my pet's health needs so transferring information was easy.

Our dog Loki was a stray rescue we had picked up about a year and a half ago. We work really hard with Loki about his insecurities with humans and other dogs. We were very anxious to have him stay in any kennel. But let's face it. Everyone needs a Vaca. After researching we picked pets hotel at petsmart. We booked a 4 day 3 night stay. We added half day doggy day camp, doggy ice cream and a private suite. We packed up his huge comfy blanket and all his toys. I pre portioned food so there would be no issues. Off we went. We did receive two pictures of Loki. This was awesome but also had us missing our pooch. We returned Monday morning. We did get there earlier than we had said. But they were fine with that and had Loki packed up very quickly. Loki came out and had a huge smile on his face. For a minute he didn't want anything to do with us. Then he realized. Barking kisses and rolling on the ground quickly insude. He seemed healthy and happy. The girl who rung us out let us know key points to his stay. For example, Loki wouldn't poop inside, go figure :) But what impressed us is she took him outside and walked him instead then! Wow, going above and beyond! Thank you petshotel and all the employees! We now can take vacations with no worries and honestly it was reasonably priced.

Loved it! They sent me a picture of my puppy while I was on vacation and he received a goodie bag when we picked him up. Everyone knew him when walking out the store, I felt like he was very well taken care of.

great

Petshotel at Petsmart has been reassuring for us. They always update us on our dog, and love caring for our energetic doggy.

Great with my dog and customer service was excellent. A little slow and didn't remember my dog's name.

Very caring and professional.

Yessss