Pet Sitting in Gouldsboro

If I could leave a zero I would! A half hour before going to pick our dogs up we get a call asking if we wanted to get the dogs a bath at a an additional charge because they’re a little stinky from being in the kennel. I declined saying how stinky could they be just being around other dogs? It’s OK.. What? When we get to the kennel, we help the lady since she was the only one there to go retrieve our dogs from the KENNELS we have four Yorkies. Upon approaching their kennels, I can see now why they were stinky. There was poop in their cage that they had stepped in and was left there. We gave her a bag of pee pads that she didn’t use one pee pad in four days she gave us a brand new pack of pads back., that means the poor puppies held their bowels and their pee all day because they didn’t want to pee or poop in their cage until they absolutely had to. They’re used to pee pads. That’s why we gave them to them.. yes I prepackaged their ham that we give for them all the time and I got back more ham than I should’ve, soon as we got home, all they wanted to do was eat all day and they were dehydrated. I would be appalled and embarrassed to give somebody back their dogs like that. We drove home with poop in their paws and bathed them each three times when we got home.. we paid 713.00 dollars for them to be treated like that?? I’m not looking for a refund in any way I just want others to choose wisely when choosing so send your puppies somewhere. How I give you our puppies is how I accept them back to me. I wish I took photos when I was there. I’d rather not go on vacation then send them back there. Thank you kindly for reading

Springbrook Kennels always takes good care of Buddy. We have used them for over 15 years with two golden retrievers. I think that Buddy likes going there.

Inconvenient to be called the day prior to checking in my pets to have my prebooked desired arrangement changed to accommodate dlsomeone elses last minute booking. Then to be texted under an hour before dropping off with conflicting information causing me to reach out and confirm with my vet that things were exactly as they should be with shots. Overlooked that situation and kept arrangement. Dropped off with everything labeled and bagged individually, also Instructed regarding all details needed verbally with nods of understanding. Got calls on the following da with confusion needing clarity because information was not communicated properly. (They did apologize but it was a distraction while in transit traveling. ) received a call on pick up day 45 mins before pickup to confirm, provided information regarding running 15-20 mins late due to traffic from weather and told "it was fine to take my time". Being under 5 mins from pickup received a string of texts saying they were leaving in 10 mins and would be charged additional to pick up later (I was in by the time I advised in call so again not communicated or handled as prior acknowledged. We had our pups in 1 time prior and had a reasonable outcome but after this time a lot was left to be desired and we are considering alternatives. Paying for this sort of service should provide a peace of mind on the well-being of our pets and with the outward interactions it really raises concerns on how our pets ate truly cared for.

Excellent kennel. They provide such great care for my 2 pups! Highly recommend!

Simon was well taken care of during his stay. I left instructions he needed to be brushed everyday and he was as asked.

COVERED IN POOP WHEN I PICKED UP! I have been taking our dog to Springbrook Kennels for longer vacations for years and have always had a fine experience there. Our pup always seemed happy when I picked him up and it was fine. Today I picked him up on our scheduled pick up day after being there for five days and he has feces all over him. I didn’t see it until he jumped up into the back of the car. I asked the girl who brought him out if it was poop all over him and instead of being like “oh my let me take him back and wash some of that off before he destroys your car” she simply looked at me and said “yea sorry” and then walked away. If that’s your strategy to upsell for a bath on the day of pick up you missed the mark and a customer. We will not be returning, very disappointed. I understand that dogs get messy and don’t expect him to be cleaner than when I dropped him off. If a customer is scheduled to pick up that day, make some kind of effort to clean them up before they go home and return them in the same shape they came in.

They always have openings for my 4 dogs (Chihuahua, Shih Tzu, Cairn Terrier, and American Staffordshire). They’re very professional and very accommodating. My Staffordshire has anxiety and needs meds twice a day, in addition to my Cairn Terrier who needs ear infection antibiotics. There are zero problems when I drop them off. It’s always quick & easy. Pick-ups and payments are seamless also. I always get everything returned to me, regardless of what shape it’s in after my dogs realize I’m not returning the next day. I’ve even received calls when one of my girls went into heat. They checked all of them to identify who was bleeding and where. Not to mention, if I run out of food during extended stays, they’ll call to inform me and I’ll have Chewy’s deliver it directly to the kennel. I love this place so much that I picked up 4 “Las Vegas, Nevada” shorts just to thank them for my 11 day visit.

Wonderfull and caring staff. Great accommodations. Great rates. We had to go to Europe due to the death of a family member. They were very accommodating and took care of your kitty. It is very assuring to have a facility like this so close to home. THANK YOU.

They may be good at grooming but do not board your dog here. Our flight was delayed one day and Spring Brook kennel provided their food for our dog the morning we picked him up. They claimed he had diarrhea as a result of eating their dried food for one morning. My dog has eaten dozens of food brands both dry and wet as well as the occasional dead animal he finds in the woods. His stomach is solid. The problem here is they did not provide him sufficient water. When we got him home (5 minute ride) he was panting as if he'd just run a marathon, he drank four large bowls of water, and then went to drink from the toilet. Diarrhea is a symptom of dehydration and it is obvious to me Spring Brook kennel staff is not providing sufficient water to the animals. Likely because the dogs will need to pee and that means work for the staff. The young lady with the big mouth needs some training in customer care. When I say "I don't care why you think he is sick just please get me my dog" that's what you do. Instead she chose to continue with her rude demeanor and lame excuses about why my dog was not well. At no time should an argument between an employee and a customer ever occur because as we all know the customer is always right. This poor young girl is angry and has an underlying need to be "right" as a result she is ill suited to interact with customers.

My llasapoo is a senior dog. Danielle was very patient and gave him breaks to keep him comfortable with his grooming. He's beautiful after his spaw day!

My parents have used KC Kennels with all 3 of the dogs our family has had (since I was in Jr High). Karen is super great with them and they are always happy to see her! If I lived closer- my dog would also be a guest from time to time too! Super professional and kind.

This place is great. We are taking our dogs there for years. Karen and her husband are wonderful and we feel more than comfortable to leave the dogs with them.

Wonderful couple that takes care of your dog and rescues. Family run. Very caring and priced well. Will be my go to for difficult fosters.

Great people. Very clean

Very cooperative.

Great Care of my furbaby, NICE PEOPLE !!!!!!!!!!!