Pet Sitting in Menheniot

The total opposite of first impressions last ! Could do with a sign at the top of the road,and the lane down to the kennels almost requires a 4x4 ! That's the only reason I didn't give 5 stars. The staff are lovely,and truly care about the dogs. Every time I arrive,either to drop our dog off,or pick him up, the staff are exercising and walking dogs so they don't spend all day shut in. Highly recommend this little kennel.

My dog loves the staff and doesn't want to come home! It is obvious that they adore the dogs in their care and I completely trust the staff to look after him. He has boarded there and regularly goes in for day care. Charlotte and Jo are reliable, friendly and completely trustworthy. They pick my dog up from home and drop him back and this service has been invaluable.

We had our dog Jasper (Cairn terrier) there for 4 days. We left him on a Thursday morning and on Sunday morning, around 09.30, I received a call to be told not to worry, but he had a bath because on Saturday he had a few loose stools, so he got a bit dirty. During the call it was stressed to me not to worry, that the call was mainly to inform me about the bath. The same day at around 18.00, I was called from the kennels and told that it might be best if I come and pick him up earlier as he is not feeling very well. Luck has it that we were on our way back home so we were there to pick him up in less than an hour. He scared us. He is a terrier, so very energetic and they gave him to us unable to stand and almost unresponsive. His eyes were opened, but he was not reacting to seeing us and to us calling his name. He had no control of his bladder, and although he was trying to drink water he was throwing it all up. We went straight to the vets and it became very clear that he was severely dehydrated, so much so that it was almost impossible for them to draw blood and when they finally did, his blood was so concentrated that all values were off the charts. He was in acute kidney failure and the doctor, rightly so, asked us why it took us so long to get him there. We had him at the vets for 3 days on fluids, he got better and had medication for another week to help his kidney function and I am told we are quite lucky that after this episode he seems to have no lasting kidney damage. The conclusion of the vets was that he had an enterocolitis (cause undetermined) which caused vomiting and diarrhoea, but the kidney problems likely occurred because he became severely dehydrated. We left our dog at this kennel thinking that he was being watched and cared for by people who know what they're doing. I question their capabilities, because they completely missed or ignored that my dog was throwing up whatever water he was drinking, he had diarrhoea for more than 24 hrs and he transformed from a typical bouncy terrier into a dog that could barely keep his head up. I don't blame them for him getting sick, that happens, but I blame them for ignoring his symptoms and not taking him to the vets sooner. I think they failed miserably in their duties.

Having had dogs most of my adult life I was always hesitant to put my dogs into kennels. However life gets in the way and I had to use a kennel service. What did I ever need to worry about. My dogs were happy enough. They were in the kennels for 3 days and were fine when they returned home. So I will use this service again. Thank you team for taking good care of Jess and Lydia for me.

Whilst staying in Cornwall we needed somewhere for our dog just for the day. Great ladies, Joanne was great with our dog who is quite nervous of new people. This didn't faze Joanne and they became firm friends. We had regular videos and pics of Rowan which put us at ease.

Excellent Staff Pets very well looked after always go above and beyond to help. Would highly recommend to anyone.

They do a really good service

They have an appalling attitude to staff, not a hygienic place for pets and very run down

This is one of the best Kennels we have taken our two hairy dogs, they are understanding and our dogs dont want to leave after there stay, I would give them 5 star recommend all day long

Very helpful throughout the process and took great care of my mums dog.

My pup is a rescue from Romania, he has previous trauma and anxieties which has made it very difficult for me to find a kennels for him. He is such a wonderful boy but this has never been seen by previous kennels due to his fears of new people. However, for the first time ever, I have come home from my travels to find not only had my boy eaten while I was away including hand feeding when needed (he previously has gone on hunger strike while I’ve been away) but he had walked every day and even allowed head scratches!! This has overwhelmed me with joy and I honestly will never use any other kennel to look after my boy when I have to travel. They are so kind, gentle and work in line with the needs of your pets. They took time to have a settling in day, getting to know my pup and ensuring he felt comfortable with them as well as reassuring me that he would be in good hands. This is an absolutely wonderful place and leaving your fur baby here ensures that they are safe, happy and well looked after. I can not express how wonderful this place is. I will be sure to recommend them. I can not sing their praises enough.

This was my first time using a cattery whilst I went on holiday. Affordable & fantastic service with a particular mention to Luke - really put me at ease, showed me around the cattery and when I picked my cat up, I could tell she had been loved and looked after really well whilst I’d been away. I would absolutely use a cattery again - I travelled from Plymouth to Kit Hill & would likely do that again rather than going local purely based on the service for this stay. Thank you from me & Maggie!

My dog Rusty stayed recently for the first time, on arrival the lady at reception came out to greet him and I could see he was immediately at ease with her and happily went off with her. On our return to collect him we spoke to Luke who was already very knowledgeable about our dog so I knew he had been well looked after, he looked well fed and in good condition and was happy. I would certainly recommend Kit Hill Boading Kennels for your dog.

Lovely place to keep your pets, well looked after and lots of baggy tails

Our dog stayed here for two weeks, the team asked lots of questions and wanted to meet our dog before his stay which was very reassuring. He came back happy and very tired obviously had a good time would certainly recommend

We have used Kit Hill Kennels several times and Molly has always been welcomed and had the best time. I would definitely recommended them.

Our dog stayed at kithill castle kennels the first time for 3 weeks at the end of summer. I have to say he was so well cared for, the staff are knowledgeable and kind. When I collected him they told me things about his personality and quirks which proved to me they spent time with him. When we got home ted didn't sulk which confirmed to us he had a good holiday too. Thank you Dawn and your team we will definitely use your services again and recommend others to use this kennel.

Left my two dogs for a week for the first time and found the owner Dawn and her team to be very helpful and friendly. My dogs were clearly well cared for. Would not hesitate to use again and recommend to others.

We booked our 2 dogs in for 8 days, slightly apprehensive after a different experience elsewhere. We opted for kennels this time as felt they may feel better just on their own. The communication with Dawn and the team was brilliant before hand answering any questions I had. Drop off was very simple and quick yet thorough and they went through everything that would happen and listened to any worries/routines we had. On pick up the boys came bounding out wagging tails, healthy looking and not smelly (which had happened at the previous place and my main concern) they had clearly been looked after well, they have come home and not been in a mood with us either! We will definitely use kit hill for all our holidays now and recommend to friends and family. Thank you guys! Winston, Hugo and humans!

Great service, they managed to fit our 2 dogs in at the last minute over Christmas having never used them before, on collecting our dogs they knew everything about them and the dogs came out happy and almost reluctant to leave. Thank you Dawn and the team will definitely be booking again and recommending to others