Pet Sitters in Newbury Park

Lisa is the best we have taken our dog to Newbury Bark for years. I highly recommend!

Friendly. Love pr dog as if it was their own

The staff at Doggy Den are the best! From the phone call to the evaluation the next day, the service was perfect. These women love what they do, and you can tell that by how they do it. Our dog, Washington, had a blast and came home exhausted. We love the Doggy Den!

Really disappointed by our latest visit to the doggy den. My husband accidentally dropped off the food with our dogs food bowls, and mysteriously they weren’t able to find them. More importantly, our dog returned with a pink eye and had lost 1 to 2 pounds. When asking about their food protocol, I was shared a staff member would have had my husband who did the drop off fill out a form specifying how much food to provide our dog: this did not happen. In trying to call back to share this so that their staff members know to ask the food portions, the staff member wouldn’t answer my call. I would not trust leaving my dog here again. When attempting to share our experience the staff member would not acknowledge that my dog had lost weight in their care. Poor customer service and a $350 bill, but more importantly if they aren’t asking how much to feed your dog, if something were to truly go wrong during your dogs stay, this is not a business I would you want to have to deal with. For anyone coming back to this facility make sure they ask how much to feed your dog.

Following up to the owner’s response to my wife’s post ( Brittany Glant) as google wouldn’t allow me to reply to Ana’s message. We picked up our dog, Fiona, on Wednesday evening, and immediately contacted the owner on the same day, and today (Saturday) to address our concerns. So, contrary to the owner’s claim, we did not wait a week before reaching out. When I first saw Fiona, I didn’t notice any immediate physical changes, but after picking her up today and weighing her, it became clear that she had lost approximately 2 pounds during her stay. As a responsible business owner, it would have been more professional to acknowledge the situation rather than respond defensively and dismissively. I would have appreciated it if you had simply acknowledged that you didn’t ask us how much to feed our dog when we dropped her off, which I understand is part of your process. That alone would have resolved the matter. Additionally, we were never informed that Fiona had a pink eye during her stay until we noticed it ourselves and called to inquire, which you clarified that it was from the shampoo. Thank you for that. As pet owners, we place a great deal of trust in businesses to care for our animals, and it’s reasonable to expect empathy and transparent communication. Instead, we were met with defensiveness and unprofessionalism when we attempted to share our feedback. We reached out multiple times later but our calls were ignored. It’s disheartening to see this is not an isolated incident, as other reviews reflect similar experiences. The way you handle customer concerns speaks volumes about your business, and unfortunately, based on both our experience and others’ feedback, it seems your response to customer concerns often lacks professionalism and empathy. This could have been resolved with a simple acknowledgment of the situation, but instead, it has led to unnecessary frustration. I hope you take this feedback to heart and consider adopting a more customer-focused approach in the future. Wishing you the best moving forward.

I just moved to the area and took my English bulldog Gracie here. Blown away. The staff clearly care about our babies - AND they were taking evacuated dogs from the fires. Very impressed and can’t wait for Gracie to go back and see her friends!

My dogs are very high spirited & the staff at Doggy Den can handle them. Fortunately, They play well with other dogs so boarding works out well for us. We can go on long vacations and know that our dogs are safe and well cared for… Anne did training with them years ago & we were very happy with the results.

Our Australian Cattle Dog rescue has some separation anxiety issues but taking him regularly to day care has been helpful. The staff is so good with him; they patiently (& enthusiastically) answer my “how’d he do today” questions!

My mini golden doodle, Fifi, has been coming here for the past year and she loves it! She is always super excited when she is dropped off. The staff is very professional. Kalina from day one has been so great always greeting Fifi with excitement. I always recommend The Doggy Den to friends!

Great place to board your beloved pup. My corgi never seems excited to leave when I pick him up (doesn’t he miss me?!?!) and he’s always happy to return. Plus he always seems “well fed” when he gets picked up and he’s doted on by the staff. Never had any issues and the entire staff is full of dog lovers who are more than willing to cater to reasonable dog-specific needs.

We can not recommend Doggy Den enough! The staff is very qualified and knowledgeable. Excellent facility for day care, boarding and training. The dogs are well cared for, happy and love coming here. Our first experience boarding our dog here changed my mind about dog boarding and daycare. I am looking forward to bringing our dog for regular daycare as it was such a positive experience for her!

My pup is super high energy and can be a handful at times. I love that every time we've taken him here he is welcomed by a loving staff. And I know he likes the place because he ends up running to the door waiting for it to be opened.