Pet Sitters in Quail Hollow

My girl is always so happy to go here for both daycare and boarding. They take such great care of her. When we board her they send us pictures every other day and she always looks so happy

They were great. Took good care of my Chihuahua. It was his first time going to a doggy resort. They even sent me photos of him while I was on vacation

Wonderful place. Our 8 month old puppy has benefited from the extra social interactions with the staff. Our puppy is more calm now, and trusts people more.

We just picked up are two little dogs from NorCal pet services after a 5 night stay. Are dogs were happy and well taken care of. The friendliest people ever. They are professionals and pay attention to details. Their communication is above par even sending us photos of are happy pets. They will be seeing us again. Thank you Nor cal Pet Services ❤️❤️

Wonderful pet boarding service, my pup is always well taken care of whenever I drop her off here. Highly recommended.

What an amazing place! Usually our dog comes home from boarding very wound up, when we picked her up from here it was a night and day difference. Can’t say enough great things about Nor Cal Pet Services! We will continue to use their services.

They are so wonderful! They take such good care of our animals. They love them almost as much as we do. 10/10 recommend

I had never boarded my almost 12 year old dog before and they offered a room for rough dogs the four days he was there he did absolutely great! Will go back he loves his friends at Nor Cal!!

After booking with them a month in advance they waited till we were on vacation to tell us our dogs vaccine was expired and wouldn’t take him. I have heard they have done this to other people as well, they will leave you stranded be carful.

My experience with nor cal pet services was amazing we had our puppy bear scheduled for a stay and where needing a shot still summer was able to recommend a local vet that got me in the same day at a reasonable price . And now we are all good to go thank you so much for the help and professionalism would definitely recommend.

He took great care of my 1 year old Pyrenees Odin over the weekend. He took pictures as seen below over his stay also. I recommend them 110%.

We had a trip planned to Montana post-thanksgiving, and our regular dog sitter cancelled due to illness. Jeffrey & family took great care of our frenchie for the week, followed her med schedule, and sent lots of updates with pics. Highly recommended and we will use them in the future

Arrived at Mr. Carlsons home to board my dog for a few days for Thanksgiving and immediately felt uneasy. My husband was standing by the gate because we were waiting for him to open it and when he let us in he acted angry asking my husband if he was pulling on the gate in which he replied no sir, I definitely was not touching your gate. That seemed to be resolved so I get my dog out to take her in and I ask if I could see where she will be staying. He immediately blocks the door and says no. Which I felt was weird and I said I’d feel more comfortable seeing where she will be staying. He said if you would have arrived early you could have! In a very stern voice. I arrived at 5:10 had to wait 15min before he let us in. Over the phone I asked when I should arrive and he said around 5 would be fine. He also stated that there were kids and dogs running around which was why I couldn’t come in. He keeps the dogs out to free roam his house. I said that was ok I would just feel comfortable if I could take a look. He said no again and I asked for my deposit back and he refused. When we spoke on the phone he made it sound like they would have their own area and be crated. Seems like a sketchy guy trying to make a quick buck. I do not recommend!

Another review said that Jeffery was angry for showing up early, he was also angry that we were early. Our instinct was to leave with our pets but we had a flight to catch. We returned after three days and called a half an hour away and when we arrived he would not bring our pets out since we were 1 hour early. Our pets were both sick with diarrea and internal bleeding and one had a cut on his face and a severe infection to his foot, I would not recommend this business to anyone if you love your pets.

We left our Jack Russel and elderly mixed breed with Carlson canine castle for 3 nights while on vacation. When we returned both of our pets had severe diarrhea and bleading internally. The Jack Russel had a puncture to his face, a broken tooth and a severe infection to his foot that we are still dealing with a month later. Jeffry stated that our Jack Russel was trying to claw his way through his metal fence and that is what caused all the damage to him ( why was he allowed to do this, No supervision ? ) This can all be corroberated by our vet. This facility should close it's doors immediately as it is unsafe to say the least. UPDATE: Very little if any of Jeffry's response is true. NO neither Ivan or Boo have anxiety as his photos indicate when dropped off. NO they did not have colitis, They BOTH had severe diarrhea and internal bleeding from a contamination of water, surface areas of the facility or something on the premises ( No it did not clear up in 2 days Jeffry it was more than a week ) YES our vet is retiring but fully licensed and sees some of his long time patrons. ( The first of three vet bills WAS sent and Jeffry only paid half of the first one and stated that he would pay the remainder and never did ) THE SPAM accusation is not true, I believe that if a business provides bad service that others should know about it. I believe this business is a danger to pets and would never trust Jeffry to take care of them again. ( my last negative review of a business was left over a year ago so NO I do not leave spam ) We arrived to drop our pets off a few minutes early and Jeffry was visably angry, we should not have left them at that point. As the other negative feedback shows Jeffry has an anger problem, is unreliable, does not watch pets properly, has an unclean facility and will say anything to shirk his responsibility. NEVER once did he call to ask how our pets were during their illness and injuries, does he care about our pets ? His facility is also on the Shasta County Sherrifs watch for that area. Anyone with a similar experience should report it to the Shasta County Sherrifs Dept.

Jeffrey and Jessica Carlson are excellent care providers. I feel comfortable leaving my two high energy terriers in their care. Jeffrey plays fetch with them! He takes the time to prepare their meals as my dogs have special diets. Jeffrey and Jessica are compassionate about dogs in their care. I highly recommend Canine Castle to care for your dogs.

I have boarded my dog Rafael (65lb German Shepherd) with them more times than I can count and I highly recommend them. They are his home away from home. As we pull up their driveway Rafael gets so excited! As soon as I've opened the door he's flying out and sniffing around or waiting by the front door to be let in, tail wagging, big smile on his face, no thoughts about saying bye to me. They've sent me pictures of him playing around with the other pups they board while I'm away. Never had a bad incident. I cannot recommend them highly enough.

They took great care of our lab during our out of town trip. Even during this miserable heat spell! Will definitely be calling them again!

My dogs were happy pups with lots of room to roam while at the Castle. Jeff and his family provided great care and gave me updates as requested. We plan to be back.

The Carlsons are amazing! I moved to Redding for work and didn’t know a single person. I travel often and needed a dependable, safe place for my Sissy girl! They have exceeded my expectations. I have been a customer for over 2 years. I NEVER have to worry about my Sissy girl when I’m gone. I know she is safe and happy with them! What a blessing they have been ❤️

I just have to say that we love that place they take suck good care for our dog that sometimes I don't know if he want to go home or stay. Topnotch thank you to all of you. We really appreciate everything you do cause when you leave your pet or as I say my kid you don't want to worry that they're ok. There I know he's breathing the best fresh country aire.

Okay, first of all, Country Aire Pet Resort does not discriminate based on breed!!! They accept all animals on a case by case basis. As long as your dog isn't aggressive, bring them!! I was so nervous about leaving my pit bull for a week since it was the first time we'd left him anywhere since we adopted him 4 months ago and he gets really shy and nervous around new people/places. The staff were so welcoming and friendly. He went right up to the staff and, though he was shy, he went with them willingly. When I picked him up, he was getting along well with the handlers, tail wagging and everything. They took the time to get to know him and hear my concerns. I highly recommend Country Aire and will bring him by for daycare and socializing.

This is my dog’s favorite place! He’s happy to be there and comes home exhausted from all the play.

Honestly so nice and there facility is so clean and well taken care of. My dogs didn’t end up staying here since I was able to get someone to watch my dogs at home but when working with the staff and taking a tour, it was beyond amazing. I would not hesitate having my dogs stay here if I couldn’t find someone to watch them. I do definitely recommend this place!

I have taken my dog here many times and he always has a great stay. The staff is very friendly as well :) highly recommend!

Steve and his team are great. On the one hand they are professional and demand all pets checking in are current on shots and not sick. On the other hand you can tell they love your animals by the way they greet them and talk to them. A clean, well maintained, safe and cheerful place to board your pet, drop off for doggie day care, or a grooming. Very highly recommended!

We LOVE Country Aire Pet Resort, but perhaps more importantly, our Walter loves Country Aire. The staff are professional and treat our dog lovingly, they know him by name, and they even send us videos of him playing in the yard with other dogs!! We trust them to take care of our big fella when we cannot.

We toured the facility. Read the reviews. Did our homework. Dropped off our two healthy dogs who were to board together. Brought food with instructions on how to feed. (Please wait so Sadie eats her food.) Notes were taken at drop off. We left feeling ok with leaving our girls for 5 days. We boarded so they wouldn’t be alone while I was out of town and my husband worked. No photos or updates on our dogs the entire time they were there. My husband was available if there were any problems. He told her at intake to call because he worked in town. On day 5 our daughter picked up our dogs. They tell her Sadie our Weimaraner, didn’t eat. Really? No concern for her health? No phone calls to my husband who could come pick her up? She could barely walk. She was taken to the vet. She was severely dehydrated And malnourished. She was given fluids. After tests, We found out she had cancer. She had shown no signs of illness prior to boarding. This facility didn’t cause her cancer, but they let her suffer alone instead of calling us. We would have picked her up. We are just heartbroken about the way they treated our dog. This is animal abuse. expenses of $390 for 5 days at this place and over $1200 at vet to try to save her life. Please take your dog elsewhere. She crossed the rainbow bridge on Nov 3. 3 days after she was picked up. I didn’t make it home in time to say goodbye.

I dropped off and picked up my roommate's dog from here. They are very friendly and helpful. The dog had a wonderful time and we will definitely be going back.

I reserved 5 days, my dog is a working dog and never stayed at a facility like this. Every single dog is going crazy, barking like crazy, it felt like a madhouse! You can use your bed and food bowls but not the strong collar. They tried to put a skinny piece of webbing and hung the noose over her head and my dog was not having it. I coaxed my dog to receive the skimpy leash and she went willingly with the employee. 15 min. down the road they are calling me to come get her! They put her outside, alone, isolated in 100+ degree weather with NO SHADE! They did say they'd isolate her from the madness. But now they said she's baring teeth and won't let anyone near her. The guy said I have to cut the umbilical cord, even though my dog is fully socialized and works in different environments. If my dog wasn't in such great shape she probably would've stroked out without any shade during this episode. I believe the employee should've stayed with her outside, that's where they blew it in my opinion. Country Aire Pet Resort does not describe this place accurately at all! Get some shade sails for outside!