Pet Sitters in Sassafras, VA

The staff at sandy creek took amazing care of my 3 Labrador’s for a week. In 30+ years this is the first time my dogs have not come home traumatized by a kennel stay. For the last 10 years I have never boarded them because of our experiences across the world with boarding facilities. 10 out of 10 for this team!!!! You can feel the love for the animals as soon as you drive through the gates! Thank you for keeping my precious babies safe and happy!

The old owners were great. The new owners seem even better. My doggo is SO HAPPY to go there and stay. I swear she gets a vacation when I leave town. It is always clean and friendly. The owner has a ton of her own animals and saves many. This is my only call when I am going on vacation.

I have used a lot of boarding kennels over the years, and I have to say Sandy Creek Pet Resort is one of the best! I show dogs and I am very picky about where my guys stay when I have to be out of town. I have absolutely no worries when I leave them at Sandy Creek. First of all, it is one of the cleanest kennels I’ve ever been in. There is absolutely no odor. That can only be achieved with meticulous, sanitation, and cleaning. When I did my tour through the kennel, the dogs that were there were very quiet and relaxed. a very good sign when the energy of the dogs being boarded is that serene. The staff is wonderful. Very caring. Very focused on your dogs. I’ve called other kennels over the years to check on my dogs and it’s always a one line answer. They’re fine. When I called to check on my guys at Sandy Creek I get a full rundown of what they’ve been doing. And how they coping with their stay. Boarding pets is stressful enough without having to worry about what’s going on while you’re away. I leave mine with Sandy Creek and I have absolutely no worries!

Sandy Creek provides amazing care for our sweet pups whenever we go out of town. The dogs actually LOVE to have their own little “vacation”, and always are rested and happy to see us when we return! We are quite particular where we board our pups, and Sandy Creek is by far the best we have found between the river area and Richmond. We would happily drive miles farther to know our pups are getting the amazing care they receive at Sandy Creek!

Great place! I have never boarded my dogs before and was very nervous about leaving them for 10 days. The Staff were great and my dogs enjoyed all the room they had to run around. Will definitely use them again.

OUTSTANDING! The Disney of kennels!! My 2 Mastadors and their mother, a Neopolitan Mastiff, are now there together but prior to today, the 2 daughters were at a different kennel (I'll leave unnamed for now) during home reconstruction work being done..... we have four pups. The 2 Mastadors were neglected at the prior kennel, but Donna, Michelle, and her crew at Sandy Creek restored their health and happiness. I honestly couldn't BE more grateful 🙏 and got to visit them today. 💓 The true pup Resort is amazingly clean and stunningly gorgeous. If you're boarding your pet, it's worth the drive. Bravo!!! I will forever use your services!

Just had my dogs there for 9 days. After an in depth conversation with my dogs, I am told they had a fantastic stay! They said the ladies were all very kind to them. They said they had a great deal of play time. In all seriousness, I had peace of mind when “off the grid” for 9 days. I called once and knew they were in good hands. No issues. And that’s great since one of them has anxiety. The other has medical issues….worth the hour and a half drive to their beautiful facility.

The staff is so kind. They always do a beautiful job on my baby girl. So helpful and knowledgeable. I love going there to. If I ever need to board her it will be there.

My puppies get very excited when I mention Sandy Creek!!! The staff is very caring with them! Best pet resort ever!!!! Thank you all very much for the wonderful care!

Sandy Creek is an excellent kennel! The staff is very friendly and professional. They handle my 120 lb. Lab named Buddy with no problems. The owner is also very friendly and professional. She appears to be a genuine animal lover. I highly recommend Sandy Creek!

Amazing doggy day care! Our dogs Buster & Smokey loved the 2 days they spent in your facility! Friendly, pleasant, caring people. Clean facilities! Thank you again for accommodating us on such short notice! You saved our Williamsburg vacation! Michelle & Tom

I recently had a quality of life visit for my sweet Booboo she is a chihuahua. I decided to euthanize her due to her deteriorating health. Dr. Fiddler, the assistant and Mrs. Terry were so accommodating, friendly, kind and understanding. They professionally took care of us and my sweet girl. Here's to 17years Booboo, Thank you all for your continued support and professionalism. 💝

Thank you Paws! Best doggie daycare I have ever been to! Not over crowded and each dog has their own suite to rest in. My puppy Lola is shy and had a bad experience at another daycare previous to Paws. They worked hard building her confidence. Karen is a master at picking the right dogs to play with each other. I would recommend Paws Pet Resort to all!! Cannot say enough about how good they are.❤👍👍

Our dog enjoys going to Paws Pet Resort to day care or to board. They play with all the animals inside and outside. The staff is very friendly and cater to any special needs. It is a very clean and well run place. I highly recommend!

We had a family emergency and had to leave out of town in two hours. Paws Pet Resort stepped up and took cared of our little Molly so we could be with a family and know that she was in good hands. Thank you for being so flexible and taking care of our little Molly, we missed her so much.

My Jubilee came home a happy camper after her stay at Paws Pet Resort. The camping was more like ‘glam-ping’ as overnight guest accommodations replicate a cozy home environment with cushy slipcovered sofa and/or club chair and flat screens! Staff members are professional, nice people who shared lots of love with Jubilee. Felt good leaving Jubie here after scouring reviews, meeting members of the team, and touring the facility; and, Paws Resort proved me right.

Bag of mixed feelings here. Yes, it seems like my dog did well here. I am also glad they were able to fit me in on memorial weekend just a few days prior. However, the human to human service was awful. I came in to this business with my dog and there is this lady, one of the older ladies with white hair, who appears to be the owner or manager, who at first sight just oozes passive aggressiveness. Now all people make mistakes and I did not read the part where I had to have a collar on my dog, this lady starts harping over “it’s in the contract” and in a span of 1 minute reminding me about 4 times that my dog needs a collar. If you give me a chance I’ll go back and get one, I had barely just said hello. The rest of the checkin in process was exactly the same. It seems like she treats everyone the same because even her employees stayed quiet and somewhat submissive for example when she spoke to the younger lady at the front desk.Perhaps this line of work has her thinking everyone are dogs and they must be submissive? Maybe a hammer thinks everything is a nail situation? When I came to pick up my dog, which went much better, it was only slightly dampened when I saw the [owner/manager?] I respectfully said hello, and ignored me like I wasn’t there. Someone, if you’re reading this, give this lady back her cats. I won’t be coming back until you do

I live in the suburbs of D.C, but am from the 757, so I board my "yorkie daughter" with Paws at least 3 times a year. I'm very picky about who she stays with and though the drive can be up to 3-3.5 hours each way, it is well worth it. I don't have to worry about my baby girl and can vacation in peace either internationally or domestically because I know my sweet and sometimes timid or loud Valentine is in great hands, along with my "nephew Yorkie!" I love the owner so much and the desk assistant. They are very nice people! I also love getting birthday emails for my Valentine every February 15. Paws is really great!

I cannot say enough good things about Paws Pet Resort! Karen and her staff are amazing in every way! The attention and love they give to the animals is beyond compare in my opinion! The facility is extremely clean! My dog boards there as well as goes to Doggie Daycare and she loves it there and always is so happy to see the ladies and her doggie friends :-) I would highly recommend them and I'm so grateful for all they do :-)

It is too bad that we can only give a five star rating to the Paws Pet Resort ,as opposed to ten stars !!! Not only was the resort a "Resort" for my pet but I felt reassured and relaxed about her stay away from home. The staff was kind, courteous and concerned about her welfare. We were both treated like welcomed guests. SO, FOUR PAWS UP ! Thank you from us both.

Every time my husky stays at the kennel, he gets so excited when we get there that he pulls me to the door and can't wait to get inside. He loves it there! I wouldn't take him to stay anywhere else!

Great place! Wanda and staff took great care of our Cane Corso “Cane”! It’s very clean and it’s an awesome place to take our gentle giant! Thanks so much 😊 …

Great place to board your dogs!! I will not board my dogs anywhere else. Wanda and staff are amazing and they actually care

Great communication (super appreciated a few pictures)! Very clean facility. My dogs appeared well care for.

EXCELLENT customer service. Super affordable! 25 for all day care? My puppy was extremely wiped out! 30 overnight? Mannn can't beat those prices!!! Wanda is extremely professional and really knows how to handle a hyper pup! Will definitely be bringing our dog back!!

Wanda, the owner of Hall Town Kennels, has taken amazing care of our two Maltese dogs numerous times. The kennels are exceptionally well maintained. Wanda treats our dogs as family & cares for them as she would her own dog with lots of love & attention. I highly recommend Hall Town Kennels!

Took my two smaller dogs there for the first time. They did wonderful, I can tell they were well taken care of. The facility is very clean even on my surprise first time visit. Highly recommend, my baby's will be coming back, thanks Wanda😊

They took care of my rescue dog when I just met her and left her in there care and they did a wonderful job. Thanks

Great place. Very clean. The owner is awesome and friendly. The kennels have an individual outside run area so the dogs can play outside in good weather. I highly recommend them to everyone. My dogs love it and my daughter kept her 3 dogs there also.

My dog loves Wanda. She is always excited to go to the kennel and never fearful or depressed about staying. I feel so secure knowing my Allie is well cared for and having fun while I am away.

Lynn took great care of our two cats while we were on vacation. She stopped twice a day and made sure everything was ok with the cats and our home ! Lynn's great and I highly recommend calling her if you need help with your pets. She truly loves animals and we'll be booking her every time we're away.

LYNN is amazing!! We got multiple pictures throughout the day showing our pets doing activities or just hanging out. When we got home our pets were happy and not stressed at all!! Would definitely recommend Lynn!

Lynn & my walker Amy were FANTASTIC thru this entire process. It was nerve wracking to leave our pets for the FIRST time. But Amy sent daily progress pics and really went above and beyond to make sure our 2 dogs were loving AND living their best life in our absence! We will NEVER go with anyone else!!! See y'all in the Fall!!!🤣😍😘 …

Lynn has taken care of my two cats several times over the last year. I have found her to be very caring towards our pets. She is always professional but her love for animals always shows through. She always asks questions regarding their care. She is reliable and trustworthy. I feel 100% comfortable having Lynn in our home. I would highly recommend her services. She will love and care for your pets!!

We had to leave our two cats for 4 days shortly after moving to the area. Both cats need medication twice a day so we were worried about finding the right person to care for them. Lynn was recommended to us by the manager of our apartment complex. She met with us beforehand and put us completely at ease with leaving them in her care. Not only did she take care of all their needs, but she spent time with them and made sure they were happy. She also sent us pictures at every visit so we knew they were well and could enjoy our trip. I highly recommend Lynn and will definitely ask her to care for our cats again!

Lynn is absolutely wonderful! She took great care of our dog while we were away during the holidays. I felt great knowing our dog was in good care. She sent updates and we had great communication!

I often traveled for work and had a lot of anxiety leaving Bree for extended periods; however, Lynn has alleviated my concerns. I appreciate Lynn's' services; besides seeing to her basic needs (food/litter box), she also takes the time to play, groom, and sit with Bree in my absence. Lynn's gentle and calm demeanor won Bree over quickly. Typically, Bree is anxious and hides around new people/circumstances. However, that is not the case with Lynn; Bree quickly greets Lynn and gratefully accepts the attention.

I cannot speak of Lynn more highly. We have used Lynn several times now for house sitting and multiple drop ins for our two dogs. Each visit is dealt with great professionalism by Lynn as she treats our home with respect and treats our pups as her own. Both dogs adore her! She sends plenty of photos in which we can clearly see how truly happy the dogs are in her care. I am thankful to have found such a wonderful sitter for our dogs who we can trust while we are away. 10/10 would highly recommend!

We love One Love Pet Care! Lynn has been caring for our cats for three years and we couldn’t dream of a better cat sitter! She takes the time to play with the cats and is above and beyond professional, friendly, and caring.

Lynn is amazing! She takes such great care of our cats. She sends so many pictures and is extremely attentive and communicative. I highly recommend One Love Pet Care!

Took our dog to A Happy Place for doggy daycare while on vacation. Had a great experience. It was nice to know that our dog was being taken care of while we were out during the day. Would definitely bring him back if we are in the area again.

We used A Happy Place while we were in town for a family event. I called a day or two ahead of time and they were awesome about getting us in for the weekend. Our dog was a pandemic adoption and still gets nervous in new places. The owner was obviously knowledgeable with dogs and was a pleasure to talk to. Our dog was unsure at drop off but he went right into the play yard and started looking around. We picked him up a couple days later and he seemed to have enjoyed his time. He usually gets very stressed out in the car, to the point of shaking and stress panting, but fell asleep within 10 minutes of pulling away from A Happy Place. I think that’s the best sign of a weekend spent well at doggy day care!

Just deal with it right now. Your dog(s) are going to like Greg more than they like you. As long as you're secure enough in your own skin to handle being your puppy's backup plan, you'll love this place. Your dog(s) will love this place. Greg is a retired vet who doesn't need your money (but you still need to pay it :). He just wants to hang with cool dogs. The dogs get it. He's chill, they're chill, everybody's happy. This is as good as it gets. Stop looking. You found it.

Seems very difficult to contact. Why a phone to a business is a cell phone with no way to leave a voicemail and only goes to the owner. Can't ever reach and never call back after saying he would. I don't understand that. Never responds to emails. How could you not have a phone at the actual boarding place so we can check on our pets throughout their stay. This whole thing seems sketchy

My full breed almost 2 year old lab loves this place. He always get excited when we pull up to the place. When he doesn't see the owner, he will bark and they just shake their head. He also had several boarding days here. When we have to take a long trip for several days I am comfortable leaving my son with the owners. I never have to worry about my dog safety at all

My dog came back not drinking water barely wanted to eat not being active so I would not recommend this kennel it was the worst experience in my whole entire experience putting him in kennels and he was shaking up when he came back from this kennel I would definitely not recommend at all he look like he was outside for a while and I guess he was fighting for food because he was eating really fast and he did not come back looking healthy we had to put on probiotics for him to poop right and it would not be a good kennel to keep your dog at I'm pretty sure that they're outside the whole time and he was fighting for food and not getting water so do not put your dog in this kennel my dog owner gave him to me because she can't take care of him by far the worst kennel in the city and I am not going to give you his name and like I said it was a friend dog and she could not take care of him so we took him

We left our pups with Greg two times in the last couple months. They were well cared for and we had no issues. We travel full time in our RV, so finding a reliable boarding spot when we stop places is a must. Highly recommend!

We have been taking our 9 mo old golden retriever puppy to daycare 3 days a week. I was a little nervous at first, it’s sorta like leaving a baby with a sitter. I was kinda thinking that it’s not like she could tell me if she didn’t like going. I definitely did not need to worry about that. She is so beyond excited to get in the car to go (before we started I had to pick her up & force her in the car to go anywhere. Now she’s scrambling to get in before the door is even open). She also can not wait to get in to play once we get there. This morning was a day that she stays home and she kept trying to get in my car to go play at daycare. She gets all of the exercise & time with other dogs that active dogs need. I would 100% recommend this place to anyone looking for quality care for their dog. The owner is obviously very caring and loves the dogs!

Happy with the service. The Owner was pleasant. Very happy to hear he was a retired Vet! My baby came home happy! He went right to him as well when we left, so I know he was a good person.

The worst kennel I have ever had the displeasure of having to deal with,if I could give it zero stars, I would. The thing that should have tipped me off about the lackluster care is the fact that they don't allow you into the facility, but even still the stench of the place was obvious from outside. When I picked him up I noticed he was not himself, he did not want to be touched, he was very lethargic and other issues I will wait to comment on as I am also having to seek medical care for my fur baby because of the poor care and bad treatment he was given. I only wish he could tell me about the abuse he endured. I will keep you posted. The pricing is what they decide to make it and I have never had to deal with an attendant who was down right belligerent and rude. This place is a money grab, they obviously do not care about their facility, so I know the fur babies are not cared for properly. Whatever you do, please DO NOT, take your fur babies to this kennel. I owe my fur baby lots of apologies. I will keep you posted on what I am told by the vet. The negative reviews are not lies, Believe the negative reviews, so you won't make the same mistake I did.

Our dogs LOVE their Wagging Tails walks! They can’t wait for Catherine or Michelle to take them out and about in our neighborhood. We’ve been using Wagging Tails for nearly two years and can’t sing their praises loudly enough. Always on time and considerate, they consistently rise to the challenges of our schedule changes and ensure our dogs thoroughly enjoy every encounter. Also, they are so considerate in bringing in packages left on our doorstep. More than just a dog walking service, Catherine and Michelle are like family!

We love Michelle and her team. They are professional, trustworthy and most of all they care about our fur babies as much as we do. I have used them for overnight sitting, grooming, dog walking and cat sitting. Highly recommend Wagging Tails.

Wagging Tails is the BEST place to get your dog groomed if they are anxious about the groomer. One of our dogs is highly anxious and wouldn't let typical groomers touch him any time we took him to a brick and mortar grooming facility. Michelle was so patient and loving with both of our dogs, especially our anxious one. The mobile grooming service is so personal and they take such great care of your pets. I highly recommend them!

My experience with Wagging tails has been nothing but fantastic! My dog looks so cute after his cut, and I didn’t even have to leave the house. Very courteous and professional, we will be back with our other doodle.

LOVE LOVE LOVE wagging tails pet grooming. She came to our home, washed and groomed our dogs IN HER VAN! They look great and it was so convenient. Will definitely be using her again.

We just had our 5 month goldendoodle groomed for the first time. Michelle did an awesome job and was very patient with him. He is like a shark when you try to brush him and we can’t get scissors near him. Michelle was really good talking us through the steps and let us help to make our baby feel comfortable. It was a great experience all around and he turned out really good for as bad as he was! lol I would highly recommend her services for your pup, we were very pleased!!

Great product for my paralyzed dog. The only change I would suggest is making it a snap button because the velcro does wear out quite fast. I went to home depot and bought the snap button kit.

I don’t even know where to start, Wagging Tails is absolutely amazing!! Michelle is by far the best groomer EVER!! My daughter even loved her and she’s not a people person 😂 Michelle was so good with Oliver (our 1 year old Bichon) and he looks perfect!! I knew that after reading the previous reviews that I wouldn’t be disappointed and we definitely weren’t! Thank you so much for what you did for our fur baby!! We had to wait a bit for an appointment because they are in high demand and FOR GOOD REASON!! Well worth the wait even though he was literally a ball of tangled fur when Michelle got there. Michelle, YOU ARE TOP NOTCH!!!!!! Thank you!!!

I’ve used Wagging Tails pet sitting several times now for my 2 cats and they’ve always been wonderful. This last time the team watched my kitties while I was on vacation for 10 days and Emily, Emma, and Sharyn truly went above and beyond - cleaning out the automatic dispensers daily and setting a vinegar trap when they noticed gnats in the wet food. I cannot recommend Wagging Tails enough!! They have taken such amazing care of my babies!

Michelle was great to work with and gave us peace of mind knowing she was taking wonderful care of our sweet boy! Always did a nice job communicating with us. Would highly recommend!

Please be careful if you plan to use Greensprings Pet Resort. We rate their pet sitting services as average (3 stars) because we have only used them once for a 1-week vacation. We were non-plussed but puppy came home clean, safe and sound. Interestingly, we were never allowed to see beyond the front lobby despite our request, and we were not provided any photos during his stay despite assurances that we would be. Again, non-plussed. Their grooming service is another matter (1 star). Three weeks ago our mini-doodle puppy was groomed there. By arrangement, it consisted of a bath and trim "after morning time at the kennel". Both we and our puppy were very pleased with the grooming (see photo taken on the lawn of the Pet Resort immediately after grooming). Three weeks later we took him in for repeat services. I received a phone call within an hour of drop-off directly from the groomer stating that the puppy would need "cutting" due to matting, which I knew he had on his belly. When I asked about morning time at the kennel, she said they were grooming him then or else he would not be ready by 1 pm. I agreed but, unfortunately, did not clarify the definition of cutting. When my husband and I picked him up at 1 pm we were told he was "still on the table". When he was brought out, he was shaved to the skin with "poodle" ears and tail (see photo taken upon arrival at home after second grooming). If our puppy hadn't been delighted to see us, we would have sworn they gave us the wrong dog. We were beyond disappointed. To make matters worse, we paid $20 more for the same "set of services" as the first time. Did we pay for shearing and crate time? I suspect there never was "morning time" and that grooming probably took several hours. Fair enough but we deserved a better explanation up front and charges should reflect only grooming services. I called the front desk staff several hours later to express our dismay with the radical grooming. I was told that "this is what she had to do" and that "it would have hurt him to brush him". In other words, the staff shifted responsibility to the pet-owner/pet. Not once did the staff validate our concern or offer any type of apology. Extensive matting was simply not the case (see third photo taken 1 week ago). These types of dogs are furry and require regular grooming which is why we scheduled grooming after only three weeks. Perhaps a pre-grooming photo from by the groomer to justify the radical cut would have been in order. Likewise, If she did not have time or want to take the time to do careful brushing and trimming, then we should have been informed. If the groomer was only experienced with poodle cuts, then we should have been given the option to reschedule. So many options.... and we were not offered any. Our puppy is fine and his hair will grow back. We love him all the same. Our issue is with the obvious miscommunications, not only between the groomer and us, but also between the front desk staff and us. No transparency whatsoever. We would not recommend these Pet Resort services under the current circumstances.

Have had a good experience with boarding services due to my work schedule. My dog was initially weary of going the first couple times, but is now always pulling the leash when walking towards the front door and wanting to go stay there as well which shows how much she enjoys being there.

I picked up someone else’s dog, and the resort had a very strong, unpleasant smell, making it difficult to wait there. Additionally, the road leading to the resort is unsafe and inconvenient for two cars to pass at the same time. The entrance to the road is also dangerous due to the lack of separated lanes and the risk of speeding cars behind you.

This Kennel had a Kennel Cough epidemic. I have given this place a 5 star in the past. However new staffing and bad employee attitude has taken over this kennel. I have an older dog. The one employee who walks him has pressured and hinted to me in the past that I should euthanize my beloved dog. The other employee with the short and purple hair wrote me an email stating that I should immediately pick up my dog because he had loss of Bladder control. The vet checked him out and cleared him of any issues. These worthless lazy employees develop lies and drama as an excuse to not take care of your animal. He is in good condition but his lack of care here by certain employees has given him diarrhea. Food comes back unfed at times and meds are not given. Any denials here won't work. I know who these worthless, Lazy employees are. I really liked this place until I was starting to get pressure to euthanize my beloved fur child.....

I left my dog here for a week while I went on vacation. He sometimes gets reactive around other dogs when he’s on a leash and we’ve been working with a trainer who recommended a pronged collar. I brought him in using that collar and asked to take it off in the lobby, assuming they would have a slip leash to use to take him back. They did not. The girl taking him back said they would take it off. When I picked him up he was wearing the pronged collar. I assumed they had put it back on. Once at home, I found that the collar was caked in blood and fur and he had multiple open wounds all around his neck. One looks infected. Nobody said anything to me at pick-up. He was supposed to be bathed on his last day there. I don’t know how they could have done that and not noticed all of these huge scabs and injuries. I think they left that metal prong collar on him for 7 days and nights. How many people handled and “cared” for my dog during that time and no one noticed multiple bleeding wounds? This place is at best neglectful and at worst callous and cruel. Pronged collars are training tools and anyone who handles dogs for a living should know they shouldn’t be left on a dog’s neck for 160 straight hours. Knowing that my dog spent a week here in what was most likely constant pain and irritation while they just ignored it is extremely upsetting. It makes me sick to think how uncomfortable he must have been every day and every night of his stay here. I don’t even have the words to adequately express how angry I am. These people have no business working with animals. If you care about your pets, take them someplace else.

I gave one star because I left my 13 year old lab/retriever and my 5 year old boxer/terrier on Saturday . I never received any photos of their day, and when I checked in on them I was told they were fine and nothing to report. When I picked my boys up on Monday my 13 year old lab/retriever was covered in feces. They sprayed him off and gave him to me wet. I ended up taking him to the ER because he was not acting right and where he needed fluids and antibiotics. My poor old man had colitis and dermatitis. He could hardly walk his paws were so sore. They neglected my baby and took no accountability. I am so disgusted. I was not allowed to pick him up on Sunday because they are closed. That was a medical emergency and I should have been called. My dog could have died. Never again will I trust these people with my family. BTW I’ve called 4 times with no answer. The owner NEVER contacted me!

I am trying to not come from a place of anger while writing this. My husband and I left our two dogs in the care of this pet resort from July 2nd to July 6th. Upon drop off we were not informed of an upper respiratory infection that had caused them to close their daycare services and weren’t informed until the day after when I called because one of my dogs was sick. When we picked up our dogs on the 6th the first thing we were greeted with was a giant infected sore on our German Shepherds face. The woman who brought them out to us then proceeded to ask if it was there when we dropped off and when we told her no she nonchalantly said oh well she must have rubbed her face on something. Irritated we left, our entire drive home our dogs were heavily panting and as soon as they got in our home the proceed to drink two bowls of water. About an hour after getting them home our lab was hacking and spitting up mucus, we immediately were scared and got a hold of our vet. The next day we were informed it was kennel cough from our vet and that we were the 12th case to come from this resort within the week and that they had informed the kennel of the outbreak before we checked our dogs in. The next day our German Shepherd also began to show signs of kennel cough. I am sitting here writing this review with two sick dogs that I have been up with for the last 4 nights. The resort told us nothing until we called and informed them our dogs were sick and started asking questions. They never called us though having all of our information to tell us our German Shepherd was injured in some way and didn’t notice that it had become infected. The pictures I’m sharing are the day we brought her home and it was already scabbed. They ask us for our vets information and make us sign something stating if something is to happen to our animals that they reserve the right to take them to the vet and we are to cover the bill. Instead of informing and honestly noticing at all this turned into infection and two more cases of kennel cough. I am livid. I will never bring my dogs back. I urge anyone that had their animals there during the time period we had our dogs there to get your animals checked out.

When I began looking for reputable boarding services for my "special needs" blind dog, two of the three facilities were not willing to take on the responsibility/liability for a blind dog. The Pet Resort at Greensprings was the only one who replied that they would happily take on the responsibility for my special needs dog. And his needs are not super difficult... just some patience, understanding, love, and humor is all that was needed. I have been overjoyed with the care, attention and love that the staff and owners, Jill and Jeff, have provided. The relief in knowing that my dog is in caring hands is amazing. I am aware that he could get hurt himself or get hurt during his visits (that's inherent anywhere) and I'm also aware that he could get sick during his visits (also inherent) but I have complete faith that the owners and staff take his care very seriously and would do everything possible to help him out. His tail is always wagging when he arrives and it's wagging when he leaves. I couldn't ask for anything else. Thanks Jill, Jeff, and their caring staff! You have a customer for life.

My pup loves the Pet Resort at Greensprings! We have a rescue German Shephard, and we wanted to keep her socialized with other dogs so decided to send her to doggie day care at Greensprings twice a week...plus she's still young, so she can burn some energy. The staff is fantastic and always takes great care of her. Our dog's favorite seems to be Jessica, but everyone there has been great, all the way up to the owner(s). They all have gotten to know our dog well and we are always confident she is in great and caring hands. We use them for both doggie day care and boarding, we have been extremely happy, and our dog loves going there. I highly recommend!!

-Update- Must’ve been calling at the wrong times, staff has been responsive and are super super friendly. Called almost 10 times throughout different times of the day and haven’t gotten an answer one time. Couldn’t imagine dropping my pets off somewhere that lacks basic communication

My dog, Kiara absolutely loves this place. And the best part is she plays all day so when she gets home she is exhausted and knocks out so it's perfect. She has her bestie, skye, whom she loves. I am very particular when it comes to my baby and I would not trust another day care facility other than bay rivers. And can I just say, as careful and considerate that these staff memeber can be we all need to remember these are animals with whom they wrestle and play with each other. A few scratches and markings are literally no big deal that is how animals play. If you don't like it, keep your dog separate from other animals. All the employees are amazing and very friendly.

I cannot say enough good things about these folks. Our pug is in a wheelchair so there are some challenges in caring for him. But the staff at Bay Rivers were so wonderful and attentive to all of his needs. He didn't even want to leave when I picked him up. I cannot recommend this facility enough! We will absolutely be back.

I would never take my dog anywhere Elsa. The team truly puts passions and hard work into the care of the animals. I feel like when I leave my girl she is safe and well taken care of which is not how I have felt in other locations such as petsuites and care a lot. Don’t take our word just visit and you’ll see the true efforts that are put into the best pet care.

Bay Rivers is great, we love sending our puppy there! It makes him so happy to get to play with the other dogs and the staff takes good care of him. We will definitely be sending him back!

Under new management, Bay Rivers Boarding and Day Care is far above its competitors. I love the care and concern the staff shows the dogs. I love that my shy little girl now plays with the big boys and interacts as a dog. I love that I can trust my pup with Brandon, Alyssa, and all the staff. These people know and love dogs. Your pup will benefit from their care. They always have something fun planned and take pictures of all the dogs in their care. Join the fun at Bay Rivers Boarding and Day Care!

If my dog could write this review, she would say this is "the bestest place ever." The staff is amazing and take amazing care of the dogs. They send the best report cards, which are very informative and thoughtful. They take the most awesome pictures and create a great atmosphere. In addition to the socialization my dog receives, she also benefits from the training they provide.

First day for my dog today. I have nothing but amazing things to say! Kylie (I believe that was her name) was super nice and helpful during check in! Explained stuff perfectly for me! The gentleman that called me at 11am was also super informative on how my baby’s evaluation for daycare went! They even let him stay the rest of the day! When pick up time rolled around, he was still outside. 💙 I could hear his little play barks! 🥰 I expected to be paying for a full day of daycare since he was there from 7am to 4:15pm but I was surprised that there was no charge since it was his eval day! They even told me that he would get a peanut butter kong over lunch for his first day and that made my heart and my husbands heart so happy! We will absolutely continue to use them for daycare and even boarding when it’s needed in the future! 💙

Wow I love these guys! From the moment I did a tour of the facility to the introductions with my pups. Their knowledge, friendliness, their interaction with our dogs has been unmatched. We have a very nervous rescue and this team took their time and allowed her to settle. Thank you so much for taking such great care of my furbabies Shanon & Jeremy Johnson, Journey Home Realty, LLC | eXp Realty

Update Jan 2023: They are not at the same level as before after reopening. One of the reasons I brought my pups here is that their were knowledgeable trainers incorporated into the daycare. I mean they would take aggressive dogs. Now they can even handle my 2 boys that came for 2+ years for daycare & boarder. On evaluation they feel they can’t handle my dogs because one is missing an eye and the other is protective of his brother. They used to just separate them into different groups. They didn’t even attempt on the re-evaluation to keep them together. This only means staffing isn’t adequate and/or the training from off leash isn’t good. Either way if you used to bring your pup here know they can’t handle normal dog behavior. Disappointed they were wonderful sad to see there just no good places in the Hampton roads area. Only positive is the place is still nice & the staff were polite. I can’t say enough good things about Bay Rivers! I took my boys in for an evaluation & play day (and since have boarded them multiple nights)! The staff was knowledgeable about dogs and their interactions. They even took extra time to get my little guy settled in when he was being a little fiery and overprotective of his brother! I highly recommend them!

Bay Rivers Boarding & Daycare’s staff have done an amazing job with my dog Stella! She was very nervous and stand-offish her first few days, as she had previously been with unfamiliar dogs, but the staff were very accommodating and worked with her to help her make new furry friends. Stella now has a great time playing with other dogs of all ages and sizes. The transition I saw from the daily report cards over the course of a week of boarding and daycare was unbelievable! The daily report cards with cute pictures and videos of play time along with a description of how the day went are great! She went from trying to hide in the corner at first to now playing with the dogs while also begging for all of pets and belly rubs from the staff. The staff truly love all of the dogs there and work hard to make sure the dogs all have a good time. Stella now loves seeing all of her friends when she goes into daycare and comes home worn out ready to snuggle after a fun day of playing! Highly recommended Bay Rivers for both both Boarding and Daycare!